Resolved after 2 hours 54 minutes, affecting Products (DeepL Pro - Translate), on July 31, 2026.
Earlier today, some Pro and Enterprise users experienced limited access to their subscription. For example, only administrator options were visible, or translation features appeared unavailable. This has now been fixed and normal access has been restored. No data was lost, and existing translations and settings were unaffected throughout. If your account still shows limited access, simply log out and back in to refresh it. Thank you for your patience.
Affected components
Update timeline
- investigating Jul 31, 2026, 09:35 AM UTC
We're aware that some Pro and Enterprise users are currently seeing limited access to their subscription: for example, only administrator options are available, or translation features appear disabled. Existing translations and data are not affected. Our engineering team is actively working to restore full access as quickly as possible. No action is needed on your side.
- resolved Jul 31, 2026, 12:30 PM UTC
Earlier today, some Pro and Enterprise users experienced limited access to their subscription. For example, only administrator options were visible, or translation features appeared unavailable. This has now been fixed and normal access has been restored. No data was lost, and existing translations and settings were unaffected throughout. If your account still shows limited access, simply log out and back in to refresh it. Thank you for your patience.
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