- Detected by Pingoru
- Apr 03, 2026, 07:26 AM UTC
- Resolved
- Apr 03, 2026, 03:40 PM UTC
- Duration
- 8h 13m
Affected: Accounts & Login (Accounts & Login)
Timeline · 3 updates
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investigating Apr 03, 2026, 07:26 AM UTC
Some users may have experienced premature logouts recently. We have identified the issue and currently investigating the root cause of the problem .
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investigating Apr 03, 2026, 08:30 AM UTC
We have identified and resolved the issue causing sessions to terminate prematurely after 3–5 minutes. Please note: affected users will experience one final logout before the fix takes effect and session durations return to normal. We are keeping the...
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resolved Apr 03, 2026, 03:40 PM UTC
The issue causing premature session terminations has been fully resolved. Session durations have returned to normal and no further logouts are expected.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 09:00 AM UTC
- Resolved
- Apr 01, 2026, 11:20 AM UTC
- Duration
- 2h 20m
Affected: DeepL Pro - API (EU) (API (EU) Pro)DeepL Pro - Voice for Meetings (Voice for Meetings)DeepL Pro - API (US) (API (US) Pro)
Timeline · 2 updates
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investigating Apr 01, 2026, 09:00 AM UTC
We’re continuing to investigate the issue impacting part of our service. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have more information.
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resolved Apr 01, 2026, 11:20 AM UTC
We recently experienced a failure on a small number of our servers. While we initially expected a significant impact on the Voice API services hosted there, further investigation confirmed the effect on our operations was minimal . At most, some users may have...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 11:50 AM UTC
- Resolved
- Mar 30, 2026, 11:50 AM UTC
- Duration
- —
Affected: DeepL Pro - Document Translation (Document Translation Pro)
Timeline · 1 update
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resolved Mar 30, 2026, 11:50 AM UTC
The Document Translation system did face a partial outage between 11:50 and 12:10 UTC today. The issue is resolved, but documents uploaded during that time might still be affected and might require re-queueing.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2026, 12:38 PM UTC
- Resolved
- Mar 27, 2026, 01:00 PM UTC
- Duration
- 21m
Affected: DeepL Pro - API (EU) (API (EU) Pro)
Timeline · 2 updates
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investigating Mar 27, 2026, 12:38 PM UTC
We are currently seen an elaveted error rates in our request from CAT Tools. We are currently investigating the issue.
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resolved Mar 27, 2026, 01:00 PM UTC
We experienced a traffic spike earlier today that led to a delayed scaling response from our infrastructure. Service is now back to regular levels. We’ve identified the root cause as a configuration error and are applying a fix shortly to improve our ramp-up time.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 10:34 AM UTC
- Resolved
- Mar 25, 2026, 11:22 AM UTC
- Duration
- 48m
Affected: DeepL Free - Translate (Translate Free)DeepL Pro - Translate (Translate Pro)DeepL Web (Web)
Timeline · 2 updates
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identified Mar 25, 2026, 10:34 AM UTC
We are currently investigating an issue affecting translations on the web application. Users may experience incomplete or missing translations. Our team is actively investigating the root cause. We will provide updates as more information becomes available.
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resolved Mar 25, 2026, 11:22 AM UTC
Translation functionality on the web application has been fully restored. The issue was caused by a configuration rollout on an internal service that temporarily disrupted translation processing, leading to incomplete or missing translations for some users. The issue has been resolved and all...
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 08:22 AM UTC
- Resolved
- Mar 23, 2026, 10:13 AM UTC
- Duration
- 1h 51m
Affected: DeepL Apps (Apps)
Timeline · 3 updates
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identified Mar 23, 2026, 08:22 AM UTC
We are investigating issues affecting text translations on our Windows and Mac desktop applications. Document translations and DeepL Write are not affected. As a workaround, customers can use the DeepL website (deepl.com) for text translations while we resolve this issue.
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investigating Mar 23, 2026, 09:02 AM UTC
We have identified the cause of text translation issues affecting our Windows and Mac desktop applications and are rolling out a fix.
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resolved Mar 23, 2026, 10:13 AM UTC
A fix has been deployed and text translations on Windows and Mac desktop applications are working normally again. No further action is needed. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 02:00 PM UTC
- Resolved
- Mar 20, 2026, 05:59 PM UTC
- Duration
- 3h 59m
Affected: DeepL Free - API (EU) (API (EU) Free)DeepL Free - Translate (Translate Free)DeepL Pro - Translate (Translate Pro)DeepL Pro - API (EU) (API (EU) Pro)DeepL Pro - API (US) (API (US) Pro)DeepL Web (Web)
Timeline · 3 updates
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investigating Mar 20, 2026, 02:00 PM UTC
Translations from the following source languages are currently returning errors: Malayalam, Oromo, Punjabi, Sesotho, Yiddish, and Zulu. We have identified the root cause and are actively working on a mitigation.
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investigating Mar 20, 2026, 05:45 PM UTC
A fix has been deployed. We are monitoring to confirm the issue is fully resolved.
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resolved Mar 20, 2026, 05:59 PM UTC
All affected languages are no longer returning errors and are successfully translating.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 11:40 AM UTC
- Resolved
- Mar 19, 2026, 11:40 AM UTC
- Duration
- —
Affected: Accounts & Login (Accounts & Login)
Timeline · 1 update
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resolved Mar 19, 2026, 11:40 AM UTC
Some users may have experienced issues logging in between 11:40 and 11:50 UTC. The issue has been identified and resolved. Existing sessions were not affected.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 03:10 PM UTC
- Resolved
- Mar 17, 2026, 03:25 PM UTC
- Duration
- 15m
Affected: DeepL Pro - API (US) (API (US) Pro)
Timeline · 3 updates
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investigating Mar 17, 2026, 03:10 PM UTC
We’re investigating an issue impacting part of our service. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have more information.
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investigating Mar 17, 2026, 03:20 PM UTC
We have identified the issue and are implementing a fix. We expect the service to be restored in the next 10 minutes.
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resolved Mar 17, 2026, 03:25 PM UTC
The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 12:36 PM UTC
- Resolved
- Mar 17, 2026, 12:36 PM UTC
- Duration
- —
Affected: Accounts & Login (Accounts & Login)
Timeline · 1 update
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resolved Mar 17, 2026, 12:36 PM UTC
On March 17, 2026, between 10:00 and 11:16 UTC, customers may have experienced unexpected errors during checkout. The issue has since been mitigated, and service has been fully restored. We are continuing to follow up and implement fixes to address the root cause and prevent recurrence. ...
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 04:07 PM UTC
- Resolved
- Mar 16, 2026, 04:07 PM UTC
- Duration
- —
Affected: DeepL Pro - API (US) (API (US) Pro)
Timeline · 1 update
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resolved Mar 16, 2026, 04:07 PM UTC
Some glossary create, update, and delete operations via the Pro API failed in the US region (api-us.deepl.com). Glossary reads and translations were not affected. Timeline : - 14:54 UTC - Glossary mutations (create/update/delete) began failing for US region customers.<...
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 10:46 PM UTC
- Resolved
- Mar 04, 2026, 10:46 PM UTC
- Duration
- —
Affected: DeepL Pro - API (US) (API (US) Pro)
Timeline · 1 update
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resolved Mar 04, 2026, 10:46 PM UTC
Performance has returned to normal. We’re continuing to monitor the system and will review the incident to help prevent a recurrence. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 07:45 AM UTC
- Resolved
- Feb 25, 2026, 07:45 AM UTC
- Duration
- —
Affected: Accounts & Login (Accounts & Login)
Timeline · 1 update
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resolved Feb 25, 2026, 07:45 AM UTC
All services are up and running.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 09:21 AM UTC
- Resolved
- Feb 24, 2026, 11:22 AM UTC
- Duration
- 2h 1m
Affected: DeepL Pro - Document Translation (Document Translation Pro)
Timeline · 3 updates
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identified Feb 24, 2026, 09:21 AM UTC
Investigating: We are currently looking into reports of delayed document translations.
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investigating Feb 24, 2026, 09:47 AM UTC
Document translation processing times have returned to normal. We are continuing to monitor the system and investigate the root cause of the earlier delays.
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resolved Feb 24, 2026, 11:22 AM UTC
This incident is now resolved. Our investigation revealed that the latency spike affected only a few customers, and actual document translation speeds were unaffected. A full summary will be provided in a follow-up update.
Read the full incident report →
- Detected by Pingoru
- Feb 21, 2026, 02:12 AM UTC
- Resolved
- Feb 21, 2026, 05:04 AM UTC
- Duration
- 2h 52m
Affected: DeepL Pro - Translate (Translate Pro)
Timeline · 3 updates
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identified Feb 21, 2026, 02:12 AM UTC
We’re currently experiencing degraded performance in parts of our system. Our team is investigating the cause and working to restore full speed and functionality.
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investigating Feb 21, 2026, 04:31 AM UTC
We've identified the root cause of the performance issues reported earlier. A fix is currently being deployed. Thank you for your patience.
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resolved Feb 21, 2026, 05:04 AM UTC
Performance has returned to normal. We’re continuing to monitor the system and will review the incident to help prevent a recurrence. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Feb 17, 2026, 10:27 AM UTC
- Resolved
- Feb 17, 2026, 10:31 AM UTC
- Duration
- 4m
Affected: DeepL Pro - Voice for Meetings (Voice for Meetings)
Timeline · 2 updates
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investigating Feb 17, 2026, 10:27 AM UTC
We have identified the root cause as a faulty software deployment. We are currently in the process of rolling back to the previous stable version. Users should see services begin to recover as the rollback propagates across our infrastructure.
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resolved Feb 17, 2026, 10:31 AM UTC
The rollback of the faulty release has been successfully completed. Our monitoring shows that error rates have returned to zero and audio connectivity is fully restored across all regions. We apologize for the interruption to your meetings and appreciate your patience while we worked to...
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 01:55 PM UTC
- Resolved
- Feb 09, 2026, 01:55 PM UTC
- Duration
- —
Affected: DeepL Free - API (EU) (API (EU) Free)DeepL Free - Document Translation (Document Translation Free)DeepL Free - Translate (Translate Free)
Timeline · 1 update
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resolved Feb 09, 2026, 01:55 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 11:56 AM UTC
- Resolved
- Feb 06, 2026, 11:56 AM UTC
- Duration
- —
Affected: DeepL Web (Web)
Timeline · 1 update
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resolved Feb 06, 2026, 11:56 AM UTC
On Feb 6, between 11:44 and 11:49 UTC, customers may have experienced increased an error page indicating that www.deepl.com is blocked for their region, or for their client. The issue has since been mitigated, and service has been fully restored. We are...
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 05:00 PM UTC
- Resolved
- Jan 28, 2026, 05:00 PM UTC
- Duration
- —
Affected: DeepL Pro - API (US) (API (US) Pro)
Timeline · 1 update
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resolved Jan 28, 2026, 05:00 PM UTC
On Jan 28, 2026, between 16:27 and 17:03 UTC, customers may have experienced errors when translating Thai via api-us.deepl.com. The issue has since been mitigated, and service has been fully restored. We are continuing to follow up and implement fixes to address the root cause and prevent...
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 08:40 AM UTC
- Resolved
- Jan 06, 2026, 04:14 PM UTC
- Duration
- 1d 7h
Affected: DeepL Pro - Glossaries (Glossaries Pro)Accounts & Login (Accounts & Login)
Timeline · 7 updates
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identified Jan 05, 2026, 08:40 AM UTC
We are working on making the service fully functional.
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investigating Jan 05, 2026, 09:30 AM UTC
We are implementing the fix for the services.
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investigating Jan 05, 2026, 05:38 PM UTC
We are having issues on gloassries and new Subscriptions. We are working on the fix.
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investigating Jan 06, 2026, 10:08 AM UTC
We are actively working on the fix.
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investigating Jan 06, 2026, 11:24 AM UTC
We’re continuing to investigate the issue impacting part of our service. We have applied a minor fix which resolves issues affecting translations not requiring glossaries. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have...
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investigating Jan 06, 2026, 12:57 PM UTC
The service is still being restored, but steps have already been taken to stabilise it. Currently, changes to subscriptions are not being processed.
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resolved Jan 06, 2026, 04:14 PM UTC
The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Dec 19, 2025, 08:29 AM UTC
- Resolved
- Dec 19, 2025, 09:10 AM UTC
- Duration
- 40m
Affected: DeepL Pro - Glossaries (Glossaries Pro)
Timeline · 2 updates
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investigating Dec 19, 2025, 08:29 AM UTC
We’re investigating an issue impacting the sharing of glossaries. Our engineers are working to restore full functionality as quickly as possible. We’ll provide another update once we have more information.
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resolved Dec 19, 2025, 09:10 AM UTC
We have rolled out a fix for the sharing features of glosssaries. Functionality should be full restored. A post-mortem with more details will follow.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 09:42 AM UTC
- Resolved
- Dec 10, 2025, 09:55 AM UTC
- Duration
- 12m
Affected: DeepL Pro - Glossaries (Glossaries Pro)DeepL Pro - API (EU) (API (EU) Pro)
Timeline · 2 updates
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identified Dec 10, 2025, 09:42 AM UTC
We're currently seeing issues affecting part of our system. Our team is investigating and working to understand the scope and cause. We’ll share updates as we learn more.
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resolved Dec 10, 2025, 09:55 AM UTC
The issue has been resolved and systems are operating normally again. We appreciate your patience and apologize for the interruption. A full review is underway to help prevent this from happening again.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 04:33 PM UTC
- Resolved
- Dec 09, 2025, 04:38 PM UTC
- Duration
- 5m
Affected: DeepL Pro - API (EU) (API (EU) Pro)
Timeline · 2 updates
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identified Dec 09, 2025, 04:33 PM UTC
We're currently seeing issues affecting part of our system. Our team is investigating and working to understand the scope and cause. We’ll share updates as we learn more.
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resolved Dec 09, 2025, 04:38 PM UTC
The issue has been resolved and affected components are now operating normally. Thank you for your patience while we worked to restore service.
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 02:30 PM UTC
- Resolved
- Dec 08, 2025, 02:45 PM UTC
- Duration
- 15m
Affected: DeepL Pro - Voice for Conversations (Voice for Conversations)
Timeline · 2 updates
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identified Dec 08, 2025, 02:30 PM UTC
We are currently experiencing a service outage affecting the DeepL Voice application. Our engineering team has identified the root cause as a misconfigured deployment introduced during a recent update. To restore service as quickly as possible, the team is currently reverting the faulty...
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resolved Dec 08, 2025, 02:45 PM UTC
We completed the rollback. All functionality is restored.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 04:00 PM UTC
- Resolved
- Dec 02, 2025, 04:24 PM UTC
- Duration
- 24m
Affected: DeepL Free - Translate (Translate Free)DeepL Web (Web)
Timeline · 2 updates
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identified Dec 02, 2025, 04:00 PM UTC
We're currently seeing elevated error rates for DeepL Free translations. Our team is investigating and working to understand the scope and cause. We’ll share updates as we learn more.
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resolved Dec 02, 2025, 04:24 PM UTC
A fix has been rolled out. Error rates have declined to pre-incident levels.
Read the full incident report →
