Resolved after 1 hour 38 minutes, affecting API (DeepL Free - API (EU)) and Products (DeepL Free - Document Translation) and 1 more, on August 4, 2026.
The fixes are now fully deployed across production systems and service is restored. We continue to monitor systems.
Affected components
Update timeline
- investigating Aug 04, 2026, 04:02 PM UTC
An issue with our license allocation service is preventing newly subscribed customers, and customers on some subscription types from authenticating and gaining access to our system. We are working on a fix for the issue and will deploy this in the next hour.
- investigating Aug 04, 2026, 05:00 PM UTC
Engineers are working in deploying a fix for the problem, which is currently affecting approx 1% of customers.
- investigating Aug 04, 2026, 05:35 PM UTC
Users signing in to DeepL may be unable to complete login. Users with an active session are generally unaffected. We are deploying on a fix. This is currently affecting approx. 2% of users
- resolved Aug 04, 2026, 05:40 PM UTC
The fixes are now fully deployed across production systems and service is restored. We continue to monitor systems.
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