DeepL incident
Customer are seeing errors reporting "Something went wrong"
Resolved after 2 hours 7 minutes, affecting Products (DeepL Pro - Translate) and Products (DeepL Pro - Glossaries) and 1 more, on September 18, 2026.
A fix for this issue has been deployed. This has been confirmed fixed through tests and corresponding metrics returning to expected levels. Apologies for the inconvienence.
Affected components
Update timeline
- investigating Sep 18, 2026, 02:30 AM UTC
We are investigating a possible authention problem, leading to sesions expiring and not refreshing correctly. If you experience htis problem, please try logging out from the session and logging in again. Alternatively clear browser cookies, or use try a private (incognito) browser session.
- investigating Sep 18, 2026, 03:15 AM UTC
We're investigating the cause of the error messages. Reports indicate this is not affecting the function of the service provided but causing the error message to appear. Clearing the session or the cookies does not resolve the problem, contrary to previous suggestions.
- investigating Sep 18, 2026, 04:13 AM UTC
The cause has been identifed with a fix being worked on. The error message is cosmetic and does not affect functionality. A fix is currently being deployed.
- resolved Sep 18, 2026, 04:37 AM UTC
A fix for this issue has been deployed. This has been confirmed fixed through tests and corresponding metrics returning to expected levels. Apologies for the inconvienence.
Your product runs on more than DeepL
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services