DeepL incident
Live translation interrupted for some Voice for Meetings sessions
Resolved on August 10, 2026, affecting Products (DeepL Pro - Voice for Conversations) and Products (DeepL Pro - Voice for Meetings).
Between 17:10 and 17:28 UTC on 10 August 2026, a faulty backend deployment prevented DeepL Voice for Meetings from starting or restoring live-translation sessions. Meetings that were in progress when the issue began may have lost translated captions without an error message and could not restore them by restarting or rejoining — for those meetings, captions remained unavailable until the meeting ended. Meetings started after 17:28 UTC were not affected. Additionally, starting a new 1:1 Conversations session failed for a brief period (17:27:55–17:28:27 UTC); retrying after that time succeeded. This incident is being published retroactively following an internal investigation.
Affected components
Update timeline
- resolved Aug 10, 2026, 05:10 PM UTC
Between 17:10 and 17:28 UTC on 10 August 2026, a faulty backend deployment prevented DeepL Voice for Meetings from starting or restoring live-translation sessions. Meetings that were in progress when the issue began may have lost translated captions without an error message and could not restore them by restarting or rejoining — for those meetings, captions remained unavailable until the meeting ended. Meetings started after 17:28 UTC were not affected. Additionally, starting a new 1:1 Conversations session failed for a brief period (17:27:55–17:28:27 UTC); retrying after that time succeeded. This incident is being published retroactively following an internal investigation.
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