DeepL incident
DeepL Voice product unavailable for 3 minutes in APJ region.
Resolved on September 29, 2026, affecting Products (DeepL Pro - Voice for Conversations) and Products (DeepL Pro - Voice for Meetings).
System montoring shows there was a brief outage with the voice product for 3 minutes in the AsiaPac region. The issue affected 7 calls during the period in question. The problem was caused by a routine roll-out of monitoring services causing an unexpected disruption of already running services. The same roll-out in other regions did not demonstrate this problem. A retrospective into the incident has altready been completed with 2 activites for improvement identified. The first of which has already been complated. The issue ran from 10:02 -10:05 UTC (19:02-19:05 JTC) Our apologies to those customers who were affected by this incident.
Affected components
Update timeline
- resolved Sep 29, 2026, 10:00 AM UTC
System montoring shows there was a brief outage with the voice product for 3 minutes in the AsiaPac region. The issue affected 7 calls during the period in question. The problem was caused by a routine roll-out of monitoring services causing an unexpected disruption of already running services. The same roll-out in other regions did not demonstrate this problem. A retrospective into the incident has altready been completed with 2 activites for improvement identified. The first of which has already been complated. The issue ran from 10:02 -10:05 UTC (19:02-19:05 JTC) Our apologies to those customers who were affected by this incident.
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