Convoso Outage History

Convoso is up right now

There were 9 Convoso outages since February 19, 2026 totaling 44h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.convoso.com

Notice May 1, 2026

Our support phone line is undergoing maintenance

Detected by Pingoru
May 01, 2026, 02:52 PM UTC
Resolved
May 01, 2026, 03:25 PM UTC
Duration
33m
Timeline · 2 updates
  1. identified May 01, 2026, 02:52 PM UTC

    Our support phone line is currently down due to emergency maintenance. Our team is ready to assist via email and chat. We apologize for the inconvenience and we will close this out once the maintenance is complete.

  2. resolved May 01, 2026, 03:25 PM UTC

    Our support phone line is once again available, we appreciate your patience as we worked to correct this.

Read the full incident report →

Minor May 1, 2026

Inbound calls to select DIDs may be experiencing routing issues

Detected by Pingoru
May 01, 2026, 01:39 PM UTC
Resolved
May 01, 2026, 05:15 PM UTC
Duration
3h 35m
Affected: Dialer
Timeline · 3 updates
  1. identified May 01, 2026, 03:29 PM UTC

    Our team has identified an issue where a small collection of DIDs may experience inbound calls not properly routing. This is being handled as a Priority 1 Issue and we are actively correcting this across all affected accounts. We apologize for any impact this may cause and will provide updates as work progresses.

  2. identified May 01, 2026, 04:27 PM UTC

    Our team continues work to urgently resolve routing issues with the subset of impacted DIDs, with many already corrected.

  3. resolved May 01, 2026, 05:20 PM UTC

    As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.

Read the full incident report →

Minor April 29, 2026

Customers may experience audio degradation

Detected by Pingoru
Apr 29, 2026, 03:52 PM UTC
Resolved
Apr 30, 2026, 03:03 PM UTC
Duration
23h 11m
Affected: Dialer
Timeline · 4 updates
  1. investigating Apr 29, 2026, 04:36 PM UTC

    We are currently urgently investigating reports of intermittent audio degradation audio while on calls. This is being treated as a Priority 1 incident and work is ongoing to resolve.

  2. investigating Apr 29, 2026, 06:56 PM UTC

    Our investigation and examination remains ongoing, and we are still treating this as a priority event, and have engaged several external partners in addition to our own Engineering and Carrier teams.

  3. monitoring Apr 29, 2026, 11:45 PM UTC

    We continue to monitor this issue and are working closely with our providers and carriers. There have been no fresh reports submitted for multiple hours at this point. We are not yet ready to state this as resolved however, until a longer monitoring phase has been completed.

  4. resolved Apr 30, 2026, 03:03 PM UTC

    After appropriate monitoring and morning checks, we are satisfied that this issue has now been resolved. There will be an RFO issued to reporting clients in due course. Thank you for your patience as this issue was worked through.

Read the full incident report →

Minor April 15, 2026

Registration and transfer Call issue

Detected by Pingoru
Apr 15, 2026, 12:18 PM UTC
Resolved
Apr 15, 2026, 03:35 PM UTC
Duration
3h 17m
Affected: Dialer
Timeline · 4 updates
  1. investigating Apr 15, 2026, 01:55 PM UTC

    We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.

  2. monitoring Apr 15, 2026, 02:13 PM UTC

    We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.

  3. identified Apr 15, 2026, 03:06 PM UTC

    We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.

  4. resolved Apr 15, 2026, 03:47 PM UTC

    The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.

Read the full incident report →

Minor March 2, 2026

Slow/Unresponsive Agent Monitor

Detected by Pingoru
Mar 02, 2026, 04:59 PM UTC
Resolved
Mar 02, 2026, 07:08 PM UTC
Duration
2h 9m
Affected: Campaigns and Hopper
Timeline · 3 updates
  1. investigating Mar 02, 2026, 05:23 PM UTC

    We have received reports of Agent Monitor being slow to load and/or not loading at all. This is under active investigation as a priority issue. Updates will be posted once available.

  2. monitoring Mar 02, 2026, 06:08 PM UTC

    We have isolated the issue and made adjustments to resolve this. We are currently monitoring closely to ensure platform stability and responsiveness.

  3. resolved Mar 02, 2026, 07:42 PM UTC

    After a period of intensive monitoring, we are satisfied that this incident is resolved and our platform is operating as expected. We appreciate your patience while we investigated and resolved this. Customers who reported an impact with our Support team will receive an RFO once the investigation is complete.

Read the full incident report →

Minor March 2, 2026

AWS Route 53 Degraded Performance

Detected by Pingoru
Mar 02, 2026, 04:50 PM UTC
Resolved
Mar 03, 2026, 12:12 AM UTC
Duration
7h 22m
Affected: AWS route53
Timeline · 2 updates
  1. monitoring Mar 02, 2026, 04:50 PM UTC

    We are closely monitoring reports of Degraded Performance with Amazon AWS Route 53 services. At this time we are not seeing any impacts to the Convoso platform.

  2. resolved Mar 03, 2026, 12:12 AM UTC

    At this time Amazon has indicated issues with AWS Route 53 are resolved. Convoso did not see impacts from this external issue.

Read the full incident report →

Minor February 27, 2026

Call Connection Delays

Detected by Pingoru
Feb 27, 2026, 02:09 PM UTC
Resolved
Feb 27, 2026, 03:07 PM UTC
Duration
58m
Affected: Dialer
Timeline · 3 updates
  1. investigating Feb 27, 2026, 02:38 PM UTC

    We are currently investigating reports of delays with call connections, treating this as a priority issue, and have engaged our engineering resources. We will provide updates as they become available.

  2. monitoring Feb 27, 2026, 03:07 PM UTC

    We have identified and corrected an issue and are actively monitoring for stability, and are seeing wait times for calls connecting return to normal levels.

  3. resolved Feb 27, 2026, 03:30 PM UTC

    At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.

Read the full incident report →

Minor February 20, 2026

Intermitted Platform Disconnects

Detected by Pingoru
Feb 20, 2026, 06:07 PM UTC
Resolved
Feb 20, 2026, 06:40 PM UTC
Duration
32m
Affected: DialerCampaigns and HopperScriptsAPIWorkflow AutomationLeadsReports and Dashboards
Timeline · 3 updates
  1. identified Feb 20, 2026, 06:26 PM UTC

    We have identified intermittent platform disconnects impacting our customers. We have escalated this internally and are treating this as a Priority 1 issue.

  2. monitoring Feb 20, 2026, 06:30 PM UTC

    We have identified an external network issue and have deployed a fix to avoid this provider. We are monitoring closely to validate full resolution. This issue is impacting other providers and is not specific to Convoso.

  3. resolved Feb 20, 2026, 06:40 PM UTC

    At this time, we have confirmed that the adjustments made to bypass the affected external provider have restored stable connectivity for our customers. We appreciate your patience while we implemented this solution. Customers who reported impact to our Support team will receive a RFO once the investigation is complete.

Read the full incident report →

Minor February 19, 2026

Increased Congestion Dispositions

Detected by Pingoru
Feb 19, 2026, 03:26 PM UTC
Resolved
Feb 19, 2026, 05:59 PM UTC
Duration
2h 33m
Affected: Dialer
Timeline · 3 updates
  1. investigating Feb 19, 2026, 04:42 PM UTC

    We have identified a rise in congestion status calls. We are urgently investigating this as a Priority 1 issue at this time and will provide updates as work progresses.

  2. monitoring Feb 19, 2026, 05:13 PM UTC

    A fix has been deployed and we are closely monitoring to validate resolution.

  3. resolved Feb 19, 2026, 05:59 PM UTC

    At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our support team will receive an RFO as soon as internal investigations conclude.

Read the full incident report →

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