There were 9 Convoso outages since February 19, 2026 totaling 44h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our support phone line is currently down due to emergency maintenance. Our team is ready to assist via email and chat. We apologize for the inconvenience and we will close this out once the maintenance is complete.
Our support phone line is once again available, we appreciate your patience as we worked to correct this.
Our team has identified an issue where a small collection of DIDs may experience inbound calls not properly routing. This is being handled as a Priority 1 Issue and we are actively correcting this across all affected accounts. We apologize for any impact this may cause and will provide updates as work progresses.
Our team continues work to urgently resolve routing issues with the subset of impacted DIDs, with many already corrected.
As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.
We are currently urgently investigating reports of intermittent audio degradation audio while on calls. This is being treated as a Priority 1 incident and work is ongoing to resolve.
Our investigation and examination remains ongoing, and we are still treating this as a priority event, and have engaged several external partners in addition to our own Engineering and Carrier teams.
We continue to monitor this issue and are working closely with our providers and carriers. There have been no fresh reports submitted for multiple hours at this point. We are not yet ready to state this as resolved however, until a longer monitoring phase has been completed.
After appropriate monitoring and morning checks, we are satisfied that this issue has now been resolved. There will be an RFO issued to reporting clients in due course. Thank you for your patience as this issue was worked through.
We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.
We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.
We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.
The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.
We have received reports of Agent Monitor being slow to load and/or not loading at all. This is under active investigation as a priority issue. Updates will be posted once available.
We have isolated the issue and made adjustments to resolve this. We are currently monitoring closely to ensure platform stability and responsiveness.
After a period of intensive monitoring, we are satisfied that this incident is resolved and our platform is operating as expected. We appreciate your patience while we investigated and resolved this. Customers who reported an impact with our Support team will receive an RFO once the investigation is complete.
We are closely monitoring reports of Degraded Performance with Amazon AWS Route 53 services. At this time we are not seeing any impacts to the Convoso platform.
At this time Amazon has indicated issues with AWS Route 53 are resolved. Convoso did not see impacts from this external issue.
We are currently investigating reports of delays with call connections, treating this as a priority issue, and have engaged our engineering resources. We will provide updates as they become available.
We have identified and corrected an issue and are actively monitoring for stability, and are seeing wait times for calls connecting return to normal levels.
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.
We have identified intermittent platform disconnects impacting our customers. We have escalated this internally and are treating this as a Priority 1 issue.
We have identified an external network issue and have deployed a fix to avoid this provider. We are monitoring closely to validate full resolution. This issue is impacting other providers and is not specific to Convoso.
At this time, we have confirmed that the adjustments made to bypass the affected external provider have restored stable connectivity for our customers. We appreciate your patience while we implemented this solution. Customers who reported impact to our Support team will receive a RFO once the investigation is complete.
We have identified a rise in congestion status calls. We are urgently investigating this as a Priority 1 issue at this time and will provide updates as work progresses.
A fix has been deployed and we are closely monitoring to validate resolution.
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our support team will receive an RFO as soon as internal investigations conclude.
Pingoru polls Convoso's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required