Convoso experienced a major incident on September 2, 2026 affecting Dialer, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Dialer
Update timeline
- investigating Sep 02, 2026, 02:36 PM UTC
We have received multiple reports of the inability to reach and login to the Admin Dashboard and the Agent Console. We are investigating this as a top-priority issue.
- monitoring Sep 02, 2026, 03:42 PM UTC
The issue has been identified as an external network connectivity event, and we are working with our partners to restore full functionality.
- resolved Sep 02, 2026, 03:56 PM UTC
The issue is resolved and full service is restored. We will issue a RFO to reporting clients in due course. We would like to take the opportunity to apologize for the disruption to your operations.