Is Convoso down?

We are currently investigating reports of high agent wait times. Engineering teams are engaged as a priority event. More updates wil be provided as the investigation progresses.

The issue has been identified, and remediation efforts are already underway.

The backend work to resolve this issue is almost complete, and many clients will already have seen an improvement in agent wait times. We will confirm once it is fully resolved.

We're pleased to report that this issue is resolved. No further impact is expected. Convoso would like to take this opportunity to apologize for the degraded service and advise that we continue to closely monitor this for continued stability. Clients who submitted a Support ticket will be sent an RFO in due course.

Our support phone line is currently down due to emergency maintenance. Our team is ready to assist via email and chat. We apologize for the inconvenience and we will close this out once the maintenance is complete.

Our support phone line is once again available, we appreciate your patience as we worked to correct this.

Our team has identified an issue where a small collection of DIDs may experience inbound calls not properly routing. This is being handled as a Priority 1 Issue and we are actively correcting this across all affected accounts. We apologize for any impact this may cause and will provide updates as work progresses.

Our team continues work to urgently resolve routing issues with the subset of impacted DIDs, with many already corrected.

As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.

We are currently urgently investigating reports of intermittent audio degradation audio while on calls. This is being treated as a Priority 1 incident and work is ongoing to resolve.

Our investigation and examination remains ongoing, and we are still treating this as a priority event, and have engaged several external partners in addition to our own Engineering and Carrier teams.

We continue to monitor this issue and are working closely with our providers and carriers. There have been no fresh reports submitted for multiple hours at this point. We are not yet ready to state this as resolved however, until a longer monitoring phase has been completed.

After appropriate monitoring and morning checks, we are satisfied that this issue has now been resolved. There will be an RFO issued to reporting clients in due course. Thank you for your patience as this issue was worked through.

We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.

We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.

We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.

The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.