Is Convoso down?

We have received multiple reports of outbound calls not connecting with available agents, and a higher-than-normal prevalence of CG or NA dispositions. Our Engineering team has been engaged, and we are treating this as a high-priority incident.

As of 10:05 AM PST a fix has been implemented. We are closely monitoring to validate full resolution at this time.

After a period of monitoring for stability, we are satisfied that service was fully restored from 10:05 a.m PT We offer an apology to our clients affected by this incident, and an RFO will be issued in due course.

We have received multiple reports of high CG and NA dispositions, which translates into high wait times for call delivery. Our Engineering team is urgently investigating this and is treating it as a high-priority incident. Updates to follow.

We are continuing to investigate this issue.

We have identified the issue and are remedying it as fast as possible. Instances of CG/NA are lessening now, as we see dialing ramping back up with increased connections

We have moved this into monitoring for stability as the engineering work has been completed.

After an hour of monitoring for stability, we are satisfied that this issue is fully resolved. We would like to take this opportunity to offer an apology to our clients for the impact this issue has had. Reporting clients will receive an RFO in due course. Thank you.

Following on from this morning's incident, we received further information that there has been a fiber cut in the Los Angeles area where one of our data centers is located, which is causing the issue of being unable to connect to the Admin Dashboard or Agent Console to remain for a small subset of our clients. As this event is beyond Convoso's control, there is limited action we can take. We would recommend that affected clients contact their ISP and report that they're unable to terminate traffic using the current route and request that routing adjustments are made if possible.

We continue to closely monitor developments surrounding the reported fiber cut, which is now two cuts, from backbone provider Cogent's status page linked here for additional detail. https://ecogent.cogentco.com/network-status The recommendation continues to be to contact your ISP to ask if they can route around Cogent at present. We have removed them from our upstream route but have no control over what routes traffic reaches us from.

The fiber cuts that Cogent was reporting as affecting Los Angeles and SW US areas have been repaired, and network availability restored as of 2.11 am PT. We are considering this issue resolved as of that time. Should any client still be experiencing residual effects, kindly contact us. An RFO will be issued to reporting clients in due course. We offer an apology for the disruption to your operations.

We have received multiple reports of the inability to reach and login to the Admin Dashboard and the Agent Console. We are investigating this as a top-priority issue.

The issue has been identified as an external network connectivity event, and we are working with our partners to restore full functionality.

The issue is resolved and full service is restored. We will issue a RFO to reporting clients in due course. We would like to take the opportunity to apologize for the disruption to your operations.

We have identified an issue where some select platform emails from Convoso (Voicemail notifications, Custom Report notifications, etc) may not be sent as expected. We are urgently investigating this issue. MFA emails and related should not be impacted by this issue.

A fix has been implemented and we are closely monitoring for any further delays or unsent email issues. We appreciate your patience as we worked to correct this.

We have validated emails are properly sending.

A fix has been implemented we have all verified emails should once again be sending as expected. We apologize for any impact this may have had to your operations and thank you for your patience as we worked urgently to correct this. Customers who reported impact will receive an RFO once internal investigations conclude.