Convoso experienced a major incident on October 1, 2026 affecting Dialer, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 01:50 PM UTC
We have received multiple reports of high CG and NA dispositions, which translates into high wait times for call delivery. Our Engineering team is urgently investigating this and is treating it as a high-priority incident. Updates to follow.
- investigating Oct 01, 2026, 02:13 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2026, 02:40 PM UTC
We have identified the issue and are remedying it as fast as possible. Instances of CG/NA are lessening now, as we see dialing ramping back up with increased connections
- monitoring Oct 01, 2026, 03:01 PM UTC
We have moved this into monitoring for stability as the engineering work has been completed.
- resolved Oct 01, 2026, 04:03 PM UTC
After an hour of monitoring for stability, we are satisfied that this issue is fully resolved. We would like to take this opportunity to offer an apology to our clients for the impact this issue has had. Reporting clients will receive an RFO in due course. Thank you.