Convoso incident

Registration and transfer Call issue

Minor Resolved View vendor source →
Started
Apr 15, 2026, 12:18 PM UTC
Resolved
Apr 15, 2026, 03:35 PM UTC
Duration
3h 17m
Detected by Pingoru
Apr 15, 2026, 12:18 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Apr 15, 2026, 01:55 PM UTC

    We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.

  2. monitoring Apr 15, 2026, 02:13 PM UTC

    We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.

  3. identified Apr 15, 2026, 03:06 PM UTC

    We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.

  4. resolved Apr 15, 2026, 03:47 PM UTC

    The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.

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