Convoso experienced a minor incident on April 15, 2026 affecting Dialer, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 01:55 PM UTC
We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.
- monitoring Apr 15, 2026, 02:13 PM UTC
We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.
- identified Apr 15, 2026, 03:06 PM UTC
We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.
- resolved Apr 15, 2026, 03:47 PM UTC
The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.