Convoso experienced a notice incident on June 18, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jun 18, 2026, 12:50 PM UTC
Our team is aware of a delay with last night's FTP pushes for call recordings. A fix is actively being deployed and monitored at this time, with FTP pushes occurring this morning instead. We apologize for any inconvenience this may cause and will update here once work has completed.
- monitoring Jun 18, 2026, 01:20 PM UTC
Work continues to resolve this issue, but please note the automated pushes may take some time. If recordings are needed sooner, manual pushes can be utilized by your team.
- resolved Jun 19, 2026, 12:58 PM UTC
At this time this issue has been resolved. We apologize for any impacts appreciate your patience who worked to resolve this.