Convoso incident

Investigation into Isolated Increases in CG Responses

Convoso experienced a notice incident on January 31, 2026 affecting Dialer, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started: Jan 31, 2026, 12:11 AM UTC
Resolved: Feb 05, 2026, 01:38 AM UTC
Duration: 5d 1h
Detected by Pingoru: Jan 31, 2026, 12:11 AM UTC

Affected components

Dialer

Update timeline

investigating Jan 31, 2026, 12:11 AM UTC

We have completed our investigation into an increase in CG status calls observed by some customers. This behavior appears to be isolated in nature and is related to the deployment of spam blocking applications by endpoint carriers. Impact to customers is not widespread. We are running additional analytics and will reach out directly to affected customers to discuss next steps.
resolved Feb 05, 2026, 01:38 AM UTC

As our investigations have concluded, we will close this alert at this time.