Convoso experienced a minor incident on July 27, 2026 affecting Dialer and Campaigns and Hopper, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
DialerCampaigns and Hopper
Update timeline
- investigating Jul 27, 2026, 06:15 PM UTC
We are currently investigating reports of outbound dialing degradation from a subset of our customers. We are treating this as a priority issue.
- resolved Jul 27, 2026, 06:53 PM UTC
The issue was identified and fully restored for all affected customers by 11.06 am PDT. An RFO will be issued in due course. We thank you for your patience as we investigated and rectified the issue.