Convoso experienced a minor incident on June 29, 2026 affecting Dialer, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Dialer
Update timeline
- investigating Jun 29, 2026, 04:37 PM UTC
We have received multiple reports from our clients that a subset of agents are experiencing Forced Pauses on the Agent Monitor. We are urgently investigating this.
- monitoring Jun 29, 2026, 04:45 PM UTC
Network connectivity appears stable at present. We are continuing to closely monitor.
- resolved Jun 29, 2026, 04:52 PM UTC
We have verified network connectivity, and our backbone provider is fully operational. We apologize for this incident. Reporting clients will receive an RFO in due course.