Convoso Outage History

A fix has been implemented and we are closely monitoring to verify full resolution.

A fix has been implemented and we are actively monitoring to confirm full resolution of this issue. At this time internal testing is not detecting further delays.

Convoso is aware of and monitoring a nationwide Verizon network outage. As such, calls to Verizon numbers may not be properly completing at this time.

Our team has identified the root cause of this issue and implemented a fix. Customers should not be impacted further at this time, but we are actively monitoring to verify full resolution. We apologize for any impact you may have seen due to this issue.

User impact has been significantly reduced. We are actively monitoring this issue very closely for edge cases where issues may still appear.

We identified an issue where outbound calls were failing to properly route to agents. Our teams immediately were engaged and we have implemented a fix for this and are actively monitoring for any persisting issues. Please have your agents log out fully from the Convoso platform and then log back in if issues persist individually. We appreciate your patience as we verify full resolution.

We are actively investigating a situation in which AT&T customers or those using ISPs that rely on the AT&T Backbone may experience trouble connecting to Convoso. This issue is not isolated to Convoso, and we are also seeing impacts on other services at this time.

We have taken steps to avoid traffic being handled over problematic 3rd party networks. This issue is not related to Convoso, but we are taking steps to mitigate it. We are monitoring this issue closely and we recommend reaching out to your ISP if issues persist.

Customers may experience trouble connecting to Convoso and other platforms due to active issues with Cogent, a large internet backbone. Cogent active issue: https://ecogent.cogentco.com/network-status We are monitoring this issue closely and making any necessary adjustments to reduce the impact on our customers at this time. We appreciate our customers reporting this issue.

Cogent status has been moved to normal so customers may see a reduction in issues further. That being said, Cogent is actively reporting network backbone trouble from North America to Asian markets, so customers with agents in Asian markets may continue to see impact unrelated to our platform.

We are seeing a reduced impact of Cogent issues across the internet at this time, but their status has not yet fully cleared for Global issues. We continue to monitor closely.

Our team has implemented a fix and we are actively monitoring to confirm full resolution.

At this time, we are seeing most customers are able to log back in without further impact. We are closely monitoring this issue for reoccurrence. Once again we apologize for the impact this may have had on your daily operations.

While users should no longer experience impact at this time, we are keeping this issue open in Monitoring due to the possibility of reoccurrence.

Our team identified an issue this morning that may cause delays in reassigning licenses for some of our customers. A fix has been rolled out and our databases are synchronizing at this time. Impacted users should see this issue resolved over the next 45 minutes (until 7:30 AM PST) as this synchronization process completes.

Our team continues to monitor at this time. Delays to license reassignments may continue to impact customers until 8:30 AM PST as our databases continue to synchronize. We apologize for the impact this may have on your day-to-day operations and assure you resolution here is our highest priority.

A fix has been implemented, and we have verified that impacted customers should once again be able to log in to the Agent UI without issue. We are monitoring to verify full resolution at this time.