Convoso Outage History
Convoso is up right nowPingoru has recorded 50 incidents for Convoso: 24 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 28 of 720 (4%) |
| May 2026 | 3 | 7 of 744 (1%) |
| June 2026 | 4 | 26 of 720 (4%) |
| July 2026 | 2 | 11 of 744 (1%) |
| August 2026 | 3 | 55 of 744 (7%) |
| September 2026 | 2 | 18 of 720 (2%) |
| October 2026 | 1 | 3 of 588 (0%) |
Incidents, newest first
Notice October 13, 2025 Support and Billing emails sent between 1:25 AM - 7:45 AM PST may have not reached our team. – Billing
Started Oct 13, 2025, 06:13 PM UTC· resolved Oct 13, 2025, 06:13 PM UTC
- resolved Oct 13, 2025, 06:13 PM UTC
Due to an outage with our ticketing provider, emails to our Support and Billing teams may not have properly created a ticket for us to assist you. We apologize for any inconvenience this may have caused. If you reached out to our team and did not get a reply or a ticket number, please create a new ticket or forward your old one to our team and we'll assist you as soon as possible. Once again we apologize for any delays in assistance and we're here to help.
Minor September 29, 2025 Mobile numbers may show as Landline 1d 23h Leads
Started Sep 29, 2025, 06:32 PM UTC· resolved Oct 01, 2025, 05:53 PM UTC
- identified Sep 29, 2025, 06:32 PM UTC
We have identified an issue with phone type detection for Leads (Landline, Mobile, etc). A fix has been applied, so new Leads will have the correct data. We are working urgently to correct the data for existing Leads. Customers may not be able to send SMS to affected leads until the Lead is corrected.
- identified Sep 29, 2025, 11:10 PM UTC
Our team continues work to adjust the phone type of existing Leads back to their correct value. We will continue working on this throughout the night and we aim to have this resolved as soon as possible. As a reminder, new Leads will be inserted with the correct phone type.
- identified Sep 30, 2025, 04:28 PM UTC
We continue to correct existing lead data, primarily overnight, to reduce impact to operations.
- resolved Oct 01, 2025, 05:53 PM UTC
At this time, the data correction should be complete. We will be sending an RFO to customers who reported impact to our support team as soon as possible. We appreciate your patience as we worked to fix and then correct the data related to this issue, and we apologize for any impact this may have had on your operations.
Minor September 26, 2025 Users may experience trouble logging in 2h 44m Dialer, Reports and Dashboards
Started Sep 26, 2025, 02:06 PM UTC· resolved Sep 26, 2025, 04:50 PM UTC
- investigating Sep 26, 2025, 03:02 PM UTC
We are currently investigating reports of issues logging into the platform. We are treating this as a P1 event.
- investigating Sep 26, 2025, 03:27 PM UTC
We have our engineering team actively engaged on resolving this issue.
- identified Sep 26, 2025, 03:57 PM UTC
Our team is actively deploying a fix for users who may be unable to login at this time. We apologize for any impact this may have on your operations as we work urgently to resolve.
- identified Sep 26, 2025, 04:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 26, 2025, 04:48 PM UTC
A fix has been fully deployed and users should see little to no further impact as they log in. We are actively monitoring this issue closely to verify full resolution.
- resolved Sep 26, 2025, 05:24 PM UTC
Our team has confirmed full resolution of login issues as of 9:50 AM PST. Customers who reported impact to our Support Team will receive an RFO as soon as internal work concludes. We apologize for any impact this may have had on your operations and appreciate your patience as we worked to resolve this issue.
Minor September 12, 2025 Intermittent Dialing Pauses 30m Dialer
Started Sep 12, 2025, 04:38 PM UTC· resolved Sep 12, 2025, 05:08 PM UTC
- monitoring Sep 12, 2025, 05:13 PM UTC
We have identified intermittent pausing and delays in dialing and immediately raised this as Priority 1 issue. The root cause has been identified and a fix has been applied. We are monitoring closely to confirm full resolution.
- resolved Sep 12, 2025, 05:27 PM UTC
A fix was deployed at 10:08 AM PST, and we have confirmed no further impact at this time. Customers who reported impact to Support will receive an RFO as soon it is completed. We appreciate your patience as we worked to resolve this issue and we apologize for any impact this may have had on your operations.
Notice July 25, 2025 Backbone Provider Network Issue 1h 25m
Started Jul 25, 2025, 08:00 PM UTC· resolved Jul 25, 2025, 09:26 PM UTC
- monitoring Jul 25, 2025, 08:20 PM UTC
Convoso has identified interconnects between major US network providers appear to have major packet loss. This will impact your ability to connect to Convoso, among other service providers. We are closely monitoring this situation.
- monitoring Jul 25, 2025, 08:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 09:26 PM UTC
We’ve identified that intermittent connectivity issues reported by some customers are the result of packet loss occurring across certain internet service providers. Our systems remain fully operational. However, due to the streaming protocols used by our platform, degraded ISP routes may continue to impact performance, even when other internet-based services appear unaffected. If you are still experiencing connectivity issues, we recommend contacting your internet service provider. You can also use WinMTR (https://help.convoso.com/hc/en-us/articles/218732368-Checking-for-Quality-of-Service-issues-with-WinMTR-Windows-OS) to verify that your connection to Convoso is stable. As this issue is external to our platform and infrastructure, we are closing this notice at this time. We appreciate your patience as we investigated this concern.
Minor May 14, 2025 Some customers may be experiencing trouble logging in to Convoso 10m Dialer, Scripts, Reports and Dashboards
Started May 14, 2025, 04:52 PM UTC· resolved May 14, 2025, 05:03 PM UTC
- identified May 14, 2025, 04:52 PM UTC
We have identified an issue where a small subset of customers may be experiencing trouble logging into Convoso at this time. While this issue is very isolated we are treating it as a Priority 1 incident and we are working urgently to resolve this. If you are experience impact, please reach out to our Support team.
- monitoring May 14, 2025, 04:57 PM UTC
A fix has been applied and we are working to verify full resolution at this time. If you experienced trouble logging in earlier, please try once again at this time.
- resolved May 14, 2025, 05:06 PM UTC
At this time customers should no longer be experiencing trouble logging in related to this issue. Customers who reported impact will receive an RFO as soon as it is available. We appreciate your patience as we worked to resolve this issue and apologize for any impact it may have had on your operations.
Notice May 1, 2025 Customers may have trouble reaching our Support Team via Phone 1h
Started May 01, 2025, 06:39 PM UTC· resolved May 01, 2025, 07:40 PM UTC
- identified May 01, 2025, 06:39 PM UTC
We are aware of an issue reaching the Convoso Support team via phone at this time. We are still here to help! Please reach out to us via Email or Chat and we will assist you as soon as possible. We apologize, and thank you for being a Convoso Customer!
- resolved May 01, 2025, 07:40 PM UTC
Our support phone line is back operational. We apologize for the brief interruption in phone support and thank you for your patience as we worked to resolve this.
Minor April 24, 2025 Users may experience trouble accessing Convoso 36m Dialer, Campaigns and Hopper, Scripts, API and 3 more
Started Apr 24, 2025, 01:32 PM UTC· resolved Apr 24, 2025, 02:09 PM UTC
- investigating Apr 24, 2025, 01:32 PM UTC
Users may be experiencing trouble connecting to agent.convoso.com at this time. We are urgently working to resolve this issue.
- monitoring Apr 24, 2025, 01:50 PM UTC
A fix has been implemented and we are closely monitoring for any persisting impact at this time.
- resolved Apr 24, 2025, 02:09 PM UTC
As of 7:05 AM PST this issue has been resolved. We appreciate your patience as we worked to address this issue. We apologize for any impact this may have had on your operations, and customers who reported impact will receive an RFO once available.
Major April 3, 2025 Customers may experience trouble with calls connecting 3h 58m Dialer
Started Apr 03, 2025, 02:02 PM UTC· resolved Apr 03, 2025, 06:00 PM UTC
- investigating Apr 03, 2025, 02:02 PM UTC
We are investigating an issue where some calls may not properly connect. Our team is urgently investigating this as a priority 1 incident.
- identified Apr 03, 2025, 02:10 PM UTC
Our team has identified the issue and work to resolve customer impacts have begun. We apologize for any impact this may have on your operations currently and appreciate your patience.
- monitoring Apr 03, 2025, 03:02 PM UTC
A fix has been rolled out and our teams are closely monitoring for further impacts.
- resolved Apr 03, 2025, 06:00 PM UTC
At this time, we can confirm the fix deployed at 7:56 AM PST has fully resolved this issue. We apologize for any impact it may have had on your operations. We will be sending an RFO to any customers who reported impacted as soon as it is completed. Thank you for your patience as we worked to urgently correct this issue.
Minor March 13, 2025 Users may see delays logging into Convoso 2h 16m Dialer
Started Mar 13, 2025, 02:30 PM UTC· resolved Mar 13, 2025, 04:47 PM UTC
- identified Mar 13, 2025, 03:31 PM UTC
We have identified an issue where users may see delays or trouble logging into Convoso. We are actively deploying a fix for this issue and we appreciate your patience as we work urgently to resolve this.
- identified Mar 13, 2025, 03:43 PM UTC
Our team has identified users may also see delays then disconnects from the Agent UI. We are working to resolve any impacts with the highest priority.
- monitoring Mar 13, 2025, 04:19 PM UTC
A fix has been deployed as of 9:15 AM PST. We are monitoring closely to confirm full resolution at this time.
- resolved Mar 13, 2025, 04:47 PM UTC
At this time we have confirmed there should be no further customer impact after 9:15 AM PST. Thank you for your patience as we worked to resolve this issue and we apologize for any impact it may have had on your operations. Customers who reported impact will receive an RFO as soon as it is completed.
Critical February 20, 2025 Customers may experience trouble accessing Convoso 5h 12m Dialer, Campaigns and Hopper, Scripts, API and 3 more
Started Feb 20, 2025, 05:00 PM UTC· resolved Feb 20, 2025, 10:12 PM UTC
- identified Feb 20, 2025, 05:25 PM UTC
We are urgently investigating an issue where customers are unable to access the Convoso platform. We have identified the issue and working urgently to resolve this.
- monitoring Feb 20, 2025, 05:36 PM UTC
At this time, a fix has been rolled out and users should no longer see major impacts. We are closely monitoring to verify full resolution.
- monitoring Feb 20, 2025, 05:56 PM UTC
Customers should no longer see any further impact. We will continue to monitor throughout the day to verify complete platform recovery. We apologize for the impact this may have had on your operations. We will send an RFO to customers who reported the impact and we thank you for your patience as we worked to address this issue.
- resolved Feb 20, 2025, 10:12 PM UTC
At this time we have confirmed no further widespread issues. Thank you once again for your patience as we worked to resolve this issue earlier. Customers who reported impact will receive an RFO as soon as one is available.
Major February 18, 2025 Customers may experience trouble accessing Convoso Admin portal 15h 51m Dialer, Campaigns and Hopper, API, Workflow Automation and 2 more
Started Feb 18, 2025, 09:04 AM UTC· resolved Feb 19, 2025, 12:55 AM UTC
- investigating Feb 18, 2025, 09:33 PM UTC
At this time, our team is investigating issues accessing Convoso for a group of our customers. This is a priority 1 issue and we are urgently working to resolve this.
- investigating Feb 18, 2025, 09:34 PM UTC
We are continuing to investigate this issue.
- investigating Feb 18, 2025, 09:47 PM UTC
We are still investigating this issue.
- identified Feb 18, 2025, 10:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 18, 2025, 10:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2025, 12:55 AM UTC
We have confirmed that this incident is now resolved. We apologize for the inconvenience and we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.
Major February 5, 2025 Customers may experience delays placing calls 52m Dialer
Started Feb 05, 2025, 02:37 PM UTC· resolved Feb 05, 2025, 03:29 PM UTC
- investigating Feb 05, 2025, 02:37 PM UTC
We have identified an issue that may result in delays or slower dialing for our customers. We are working urgently to resolve this.
- identified Feb 05, 2025, 02:43 PM UTC
The issue has been identified and our team is actively taking mitigation steps to reduce impact for our customers.
- monitoring Feb 05, 2025, 03:11 PM UTC
A fix has been implemented and we are closely monitoring to verify full resolution.
- resolved Feb 05, 2025, 03:29 PM UTC
This issue is now resolved. We appreciate your patience as we worked urgently to address this issue. We apologize for any impact it may have had on your operations. Customers who reported impact will receive an RFO as soon as possible.
Notice January 9, 2025 South California fires may impact ability to reach customers 34d 4h
Started Jan 09, 2025, 03:59 PM UTC· resolved Feb 12, 2025, 08:38 PM UTC
- monitoring Jan 09, 2025, 03:59 PM UTC
Due to the devastating fires currently impacting South California, the state has declared a state of emergency. Infrastructure damage, active states of emergency, and carrier prioritization may make it difficult to reach your customers in this area. If you would like to filter the impacted area codes, please refer to the link below. Please note if a campaign has multiple individual Advanced Lead Filters (ALF), the system will combine them using OR logic, allowing leads to go through if they qualify for one ALF. To maintain your existing filter logic, add this to your existing filter instead of creating a new one. Creating lead filters: https://help.convoso.com/hc/en-us/articles/360008786013-Create-an-Area-Code-Filter California area codes: https://www.cpuc.ca.gov/AreaCodes/ If you need assistance with this, please reach out to us and we'd be happy to assist. As a Los Angeles based software provider, Convoso is proud to offer its voice broadcast capabilities to community organizations affected by the area wildfires. If you are a community organization affected by the Los Angeles wildfires, and want to learn more about how to access this service, please contact us at [email protected].
- resolved Feb 12, 2025, 08:38 PM UTC
At this time, major fire impacts to the LA Area have been reduced, so we will be closing out this alert. Please check for any ongoing states of emergencies in areas you dial, as they may continue to impact contact levels.