Convoso experienced a major incident on August 6, 2026 affecting Dialer, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 01:19 PM UTC
We are receiving reports of customers unable to log in to Convoso with 500 error code: "Something went wrong". We are urgently investigating this as Priority issue.
- monitoring Aug 06, 2026, 01:39 PM UTC
We have identified the issue and have been able to resolve the underlying cause. We are currently monitoring to ensure stability. Affected users should try again at this time. Further update to follow.
- investigating Aug 06, 2026, 02:13 PM UTC
Reverted back to the Investigating stage as fresh reports of affected areas within our platform have been received. We have Senior Engineers and Leaders assigned to this issue and are treating this as our top priority.
- monitoring Aug 06, 2026, 02:50 PM UTC
Users should be able to access the platform reliably at this time, but we are closely monitoring.
- resolved Aug 06, 2026, 03:25 PM UTC
After a period of monitoring, we are able to see successful logins across our servers, and all components of the platform are working properly. This incident is being closed at this time. All reporting customers will receive an RFO in due course. Convoso extends an apology to all our clients for this disruption to your operations.