Convoso Outage History
Convoso is up right nowPingoru has recorded 50 incidents for Convoso: 25 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 28 of 720 (4%) |
| May 2026 | 3 | 7 of 744 (1%) |
| June 2026 | 4 | 26 of 720 (4%) |
| July 2026 | 2 | 11 of 744 (1%) |
| August 2026 | 3 | 55 of 744 (7%) |
| September 2026 | 2 | 18 of 720 (2%) |
| October 2026 | 1 | 3 of 517 (0%) |
Incidents, newest first
Major October 1, 2026 High CG & NA Status and Wait Times 2h 29m Dialer
Started Oct 01, 2026, 01:08 PM UTC· resolved Oct 01, 2026, 03:38 PM UTC
- investigating Oct 01, 2026, 01:50 PM UTC
We have received multiple reports of high CG and NA dispositions, which translates into high wait times for call delivery. Our Engineering team is urgently investigating this and is treating it as a high-priority incident. Updates to follow.
- investigating Oct 01, 2026, 02:13 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2026, 02:40 PM UTC
We have identified the issue and are remedying it as fast as possible. Instances of CG/NA are lessening now, as we see dialing ramping back up with increased connections
- monitoring Oct 01, 2026, 03:01 PM UTC
We have moved this into monitoring for stability as the engineering work has been completed.
- resolved Oct 01, 2026, 04:03 PM UTC
After an hour of monitoring for stability, we are satisfied that this issue is fully resolved. We would like to take this opportunity to offer an apology to our clients for the impact this issue has had. Reporting clients will receive an RFO in due course. Thank you.
Major September 2, 2026 Network Connectivity to Convoso 17h 40m Dialer
Started Sep 02, 2026, 03:30 PM UTC· resolved Sep 03, 2026, 09:11 AM UTC
- monitoring Sep 02, 2026, 05:43 PM UTC
Following on from this morning's incident, we received further information that there has been a fiber cut in the Los Angeles area where one of our data centers is located, which is causing the issue of being unable to connect to the Admin Dashboard or Agent Console to remain for a small subset of our clients. As this event is beyond Convoso's control, there is limited action we can take. We would recommend that affected clients contact their ISP and report that they're unable to terminate traffic using the current route and request that routing adjustments are made if possible.
- monitoring Sep 02, 2026, 09:07 PM UTC
We continue to closely monitor developments surrounding the reported fiber cut, which is now two cuts, from backbone provider Cogent's status page linked here for additional detail. https://ecogent.cogentco.com/network-status The recommendation continues to be to contact your ISP to ask if they can route around Cogent at present. We have removed them from our upstream route but have no control over what routes traffic reaches us from.
- resolved Sep 03, 2026, 12:20 PM UTC
The fiber cuts that Cogent was reporting as affecting Los Angeles and SW US areas have been repaired, and network availability restored as of 2.11 am PT. We are considering this issue resolved as of that time. Should any client still be experiencing residual effects, kindly contact us. An RFO will be issued to reporting clients in due course. We offer an apology for the disruption to your operations.
Major September 2, 2026 Unable to Login/Latency 15m Dialer
Started Sep 02, 2026, 02:02 PM UTC· resolved Sep 02, 2026, 02:17 PM UTC
- investigating Sep 02, 2026, 02:36 PM UTC
We have received multiple reports of the inability to reach and login to the Admin Dashboard and the Agent Console. We are investigating this as a top-priority issue.
- monitoring Sep 02, 2026, 03:42 PM UTC
The issue has been identified as an external network connectivity event, and we are working with our partners to restore full functionality.
- resolved Sep 02, 2026, 03:56 PM UTC
The issue is resolved and full service is restored. We will issue a RFO to reporting clients in due course. We would like to take the opportunity to apologize for the disruption to your operations.
Minor August 18, 2026 Convoso Platform Notification emails may be delayed or not sent 2d 3h Reports and Dashboards
Started Aug 18, 2026, 05:56 PM UTC· resolved Aug 20, 2026, 09:55 PM UTC
- identified Aug 18, 2026, 05:56 PM UTC
We have identified an issue where some select platform emails from Convoso (Voicemail notifications, Custom Report notifications, etc) may not be sent as expected. We are urgently investigating this issue. MFA emails and related should not be impacted by this issue.
- monitoring Aug 20, 2026, 09:48 PM UTC
A fix has been implemented and we are closely monitoring for any further delays or unsent email issues. We appreciate your patience as we worked to correct this.
- monitoring Aug 20, 2026, 09:55 PM UTC
We have validated emails are properly sending.
- resolved Aug 20, 2026, 09:55 PM UTC
A fix has been implemented we have all verified emails should once again be sending as expected. We apologize for any impact this may have had to your operations and thank you for your patience as we worked urgently to correct this. Customers who reported impact will receive an RFO once internal investigations conclude.
Minor August 13, 2026 Agents unable to hear Leads 57m Dialer
Started Aug 13, 2026, 09:08 PM UTC· resolved Aug 13, 2026, 10:05 PM UTC
- investigating Aug 13, 2026, 09:39 PM UTC
We have received reports of agents unable to hear leads. We are treating this as a priority 1 issue and have a team of Engineers engaged in investigating this. Updates to follow.
- investigating Aug 13, 2026, 10:35 PM UTC
Our investigations continue into the root cause. We are receiving reports of affected customers returning to normal operation, but we are not yet ready to declare that the issue is resolved.
- investigating Aug 14, 2026, 12:24 AM UTC
We have confirmed that full operation was restored by 3.05 pm PT, and by this time, multiple customers had advised that the issue was cleared. An RFO will be issued in due course to all reporting customers. We apologize to all affected customers for the degraded service.
- resolved Aug 14, 2026, 12:45 AM UTC
We have confirmed that full operation was restored by 3.05 pm PT, and by this time, multiple customers had advised that the issue was cleared. An RFO will be issued in due course to all reporting customers. We apologize to all affected customers for the degraded service.
Major August 6, 2026 Error 500 - Unable to Login 1h 57m Dialer
Started Aug 06, 2026, 01:02 PM UTC· resolved Aug 06, 2026, 03:00 PM UTC
- investigating Aug 06, 2026, 01:19 PM UTC
We are receiving reports of customers unable to log in to Convoso with 500 error code: "Something went wrong". We are urgently investigating this as Priority issue.
- monitoring Aug 06, 2026, 01:39 PM UTC
We have identified the issue and have been able to resolve the underlying cause. We are currently monitoring to ensure stability. Affected users should try again at this time. Further update to follow.
- investigating Aug 06, 2026, 02:13 PM UTC
Reverted back to the Investigating stage as fresh reports of affected areas within our platform have been received. We have Senior Engineers and Leaders assigned to this issue and are treating this as our top priority.
- monitoring Aug 06, 2026, 02:50 PM UTC
Users should be able to access the platform reliably at this time, but we are closely monitoring.
- resolved Aug 06, 2026, 03:25 PM UTC
After a period of monitoring, we are able to see successful logins across our servers, and all components of the platform are working properly. This incident is being closed at this time. All reporting customers will receive an RFO in due course. Convoso extends an apology to all our clients for this disruption to your operations.
Minor July 27, 2026 Outbound Dialing Issue 2h 11m Dialer, Campaigns and Hopper
Started Jul 27, 2026, 03:54 PM UTC· resolved Jul 27, 2026, 06:06 PM UTC
- investigating Jul 27, 2026, 06:15 PM UTC
We are currently investigating reports of outbound dialing degradation from a subset of our customers. We are treating this as a priority issue.
- resolved Jul 27, 2026, 06:53 PM UTC
The issue was identified and fully restored for all affected customers by 11.06 am PDT. An RFO will be issued in due course. We thank you for your patience as we investigated and rectified the issue.
Minor July 7, 2026 SMS Issue - Not Registered with TCR 8h 33m Campaigns and Hopper
Started Jul 07, 2026, 06:11 PM UTC· resolved Jul 08, 2026, 02:45 AM UTC
- identified Jul 08, 2026, 12:16 AM UTC
We have identified an issue with a subset of numbers that are being used for the sending of SMS failing and displaying the error "Not registered with the TCR" when they are registered properly. This will be addressed with a code release after hours on 07/07/2026.
- resolved Jul 08, 2026, 06:42 AM UTC
This incident has been resolved.
Minor June 29, 2026 Forced Pauses Reported 6m Dialer
Started Jun 29, 2026, 04:04 PM UTC· resolved Jun 29, 2026, 04:11 PM UTC
- investigating Jun 29, 2026, 04:37 PM UTC
We have received multiple reports from our clients that a subset of agents are experiencing Forced Pauses on the Agent Monitor. We are urgently investigating this.
- monitoring Jun 29, 2026, 04:45 PM UTC
Network connectivity appears stable at present. We are continuing to closely monitor.
- resolved Jun 29, 2026, 04:52 PM UTC
We have verified network connectivity, and our backbone provider is fully operational. We apologize for this incident. Reporting clients will receive an RFO in due course.
Major June 26, 2026 Error 500 UI Logins and Dialer issue 1h 15m Dialer
Started Jun 26, 2026, 11:55 PM UTC· resolved Jun 27, 2026, 01:10 AM UTC
- investigating Jun 27, 2026, 01:01 AM UTC
We have identified that users may be seeing a 500 error when attempting to access both the agent and admin UIs. This is a high-priority issue and we are urgently working on a resolution. Reports also include the dialer not placing outbound calls for some clients.
- monitoring Jun 27, 2026, 01:06 AM UTC
Our Engineering team has restored service for many clients who can now login to Agent and Admin UI and outbound calls are being placed properly. We are continuing to investigate a small subset still affected.
- resolved Jun 27, 2026, 01:19 AM UTC
We have confirmed the issue as resolved for all clients. We would like to take this opportunity to apologize for the disruption to your business. Also, we are acutely aware of the impact and worked as quickly as possible to restore full functionality. Thank you for your patience and understanding.
Major June 18, 2026 Accessing the platform may result in a 500 error 1h 15m Dialer, Reports and Dashboards
Started Jun 18, 2026, 01:00 PM UTC· resolved Jun 18, 2026, 02:16 PM UTC
- identified Jun 18, 2026, 01:00 PM UTC
We have identified that users may be seeing a 500 error attempting to access both the agent and admin UIs. This is a high priority issue and we are urgently working on a resolution.
- monitoring Jun 18, 2026, 01:05 PM UTC
This issue should be resolved but we are closely monitoring to validate full resolution.
- resolved Jun 18, 2026, 02:16 PM UTC
At this time we have confirmed that the issue was resolved with the prior update and will be closing out this notice. Customers who reported impact will receive an RFO as soon as possible. We apologize for the inconvenience and appreciate your patience as we worked urgently to resolve this.
Notice June 18, 2026 Delay in automated call recording FTP pushes 1d
Started Jun 18, 2026, 12:50 PM UTC· resolved Jun 19, 2026, 12:58 PM UTC
- monitoring Jun 18, 2026, 12:50 PM UTC
Our team is aware of a delay with last night's FTP pushes for call recordings. A fix is actively being deployed and monitored at this time, with FTP pushes occurring this morning instead. We apologize for any inconvenience this may cause and will update here once work has completed.
- monitoring Jun 18, 2026, 01:20 PM UTC
Work continues to resolve this issue, but please note the automated pushes may take some time. If recordings are needed sooner, manual pushes can be utilized by your team.
- resolved Jun 19, 2026, 12:58 PM UTC
At this time this issue has been resolved. We apologize for any impacts appreciate your patience who worked to resolve this.
Minor May 19, 2026 High Wait Times 3h 23m Dialer
Started May 19, 2026, 03:19 PM UTC· resolved May 19, 2026, 06:42 PM UTC
- investigating May 19, 2026, 04:33 PM UTC
We are currently investigating reports of high agent wait times. Engineering teams are engaged as a priority event. More updates wil be provided as the investigation progresses.
- identified May 19, 2026, 04:48 PM UTC
The issue has been identified, and remediation efforts are already underway.
- identified May 19, 2026, 06:47 PM UTC
The backend work to resolve this issue is almost complete, and many clients will already have seen an improvement in agent wait times. We will confirm once it is fully resolved.
- resolved May 19, 2026, 08:51 PM UTC
We're pleased to report that this issue is resolved. No further impact is expected. Convoso would like to take this opportunity to apologize for the degraded service and advise that we continue to closely monitor this for continued stability. Clients who submitted a Support ticket will be sent an RFO in due course.
Notice May 1, 2026 Our support phone line is undergoing maintenance 33m
Started May 01, 2026, 02:52 PM UTC· resolved May 01, 2026, 03:25 PM UTC
- identified May 01, 2026, 02:52 PM UTC
Our support phone line is currently down due to emergency maintenance. Our team is ready to assist via email and chat. We apologize for the inconvenience and we will close this out once the maintenance is complete.
- resolved May 01, 2026, 03:25 PM UTC
Our support phone line is once again available, we appreciate your patience as we worked to correct this.
Minor May 1, 2026 Inbound calls to select DIDs may be experiencing routing issues 3h 35m Dialer
Started May 01, 2026, 01:39 PM UTC· resolved May 01, 2026, 05:15 PM UTC
- identified May 01, 2026, 03:29 PM UTC
Our team has identified an issue where a small collection of DIDs may experience inbound calls not properly routing. This is being handled as a Priority 1 Issue and we are actively correcting this across all affected accounts. We apologize for any impact this may cause and will provide updates as work progresses.
- identified May 01, 2026, 04:27 PM UTC
Our team continues work to urgently resolve routing issues with the subset of impacted DIDs, with many already corrected.
- resolved May 01, 2026, 05:20 PM UTC
As of 10:15 AM PST, work has completed to resolve any remaining routing issues. We are monitoring to validate this resolution. We apologize for any impacts this may have had operations and appreciate your patience as we worked to correct this. Customers who reported impact to our Support team will receive an RFO once internal investigations have concluded.
Minor April 29, 2026 Customers may experience audio degradation 23h 11m Dialer
Started Apr 29, 2026, 03:52 PM UTC· resolved Apr 30, 2026, 03:03 PM UTC
- investigating Apr 29, 2026, 04:36 PM UTC
We are currently urgently investigating reports of intermittent audio degradation audio while on calls. This is being treated as a Priority 1 incident and work is ongoing to resolve.
- investigating Apr 29, 2026, 06:56 PM UTC
Our investigation and examination remains ongoing, and we are still treating this as a priority event, and have engaged several external partners in addition to our own Engineering and Carrier teams.
- monitoring Apr 29, 2026, 11:45 PM UTC
We continue to monitor this issue and are working closely with our providers and carriers. There have been no fresh reports submitted for multiple hours at this point. We are not yet ready to state this as resolved however, until a longer monitoring phase has been completed.
- resolved Apr 30, 2026, 03:03 PM UTC
After appropriate monitoring and morning checks, we are satisfied that this issue has now been resolved. There will be an RFO issued to reporting clients in due course. Thank you for your patience as this issue was worked through.
Minor April 15, 2026 Registration and transfer Call issue 4h 16m Dialer
Started Apr 15, 2026, 11:19 AM UTC· resolved Apr 15, 2026, 03:35 PM UTC
- investigating Apr 15, 2026, 01:55 PM UTC
We are currently aware of an issue affecting a subset of clients related to Registration errors and transferring calls. Our Engineering team is engaged, and we are treating this issue as a Priority. Updates to follow.
- monitoring Apr 15, 2026, 02:13 PM UTC
We have identified the root cause and have corrected the issue. We are currently monitoring to ensure the resolution is complete and stable.
- identified Apr 15, 2026, 03:06 PM UTC
We have reverted the stage as we have identified an additional instance of the concern, which we are investigating as a priority.
- resolved Apr 15, 2026, 03:47 PM UTC
The issue has been fully resolved and the fix is confirmed stable. RFO will be issued in due course to impacted clients.
Minor March 2, 2026 Slow/Unresponsive Agent Monitor 2h 9m Campaigns and Hopper
Started Mar 02, 2026, 04:59 PM UTC· resolved Mar 02, 2026, 07:08 PM UTC
- investigating Mar 02, 2026, 05:23 PM UTC
We have received reports of Agent Monitor being slow to load and/or not loading at all. This is under active investigation as a priority issue. Updates will be posted once available.
- monitoring Mar 02, 2026, 06:08 PM UTC
We have isolated the issue and made adjustments to resolve this. We are currently monitoring closely to ensure platform stability and responsiveness.
- resolved Mar 02, 2026, 07:42 PM UTC
After a period of intensive monitoring, we are satisfied that this incident is resolved and our platform is operating as expected. We appreciate your patience while we investigated and resolved this. Customers who reported an impact with our Support team will receive an RFO once the investigation is complete.
Minor March 2, 2026 AWS Route 53 Degraded Performance 7h 22m AWS route53
Started Mar 02, 2026, 04:50 PM UTC· resolved Mar 03, 2026, 12:12 AM UTC
- monitoring Mar 02, 2026, 04:50 PM UTC
We are closely monitoring reports of Degraded Performance with Amazon AWS Route 53 services. At this time we are not seeing any impacts to the Convoso platform.
- resolved Mar 03, 2026, 12:12 AM UTC
At this time Amazon has indicated issues with AWS Route 53 are resolved. Convoso did not see impacts from this external issue.
Minor February 27, 2026 Call Connection Delays 58m Dialer
Started Feb 27, 2026, 02:09 PM UTC· resolved Feb 27, 2026, 03:07 PM UTC
- investigating Feb 27, 2026, 02:38 PM UTC
We are currently investigating reports of delays with call connections, treating this as a priority issue, and have engaged our engineering resources. We will provide updates as they become available.
- monitoring Feb 27, 2026, 03:07 PM UTC
We have identified and corrected an issue and are actively monitoring for stability, and are seeing wait times for calls connecting return to normal levels.
- resolved Feb 27, 2026, 03:30 PM UTC
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our Support team will receive an RFO as soon as internal investigations conclude.
Minor February 20, 2026 Intermitted Platform Disconnects 32m Dialer, Campaigns and Hopper, Scripts, API and 3 more
Started Feb 20, 2026, 06:07 PM UTC· resolved Feb 20, 2026, 06:40 PM UTC
- identified Feb 20, 2026, 06:26 PM UTC
We have identified intermittent platform disconnects impacting our customers. We have escalated this internally and are treating this as a Priority 1 issue.
- monitoring Feb 20, 2026, 06:30 PM UTC
We have identified an external network issue and have deployed a fix to avoid this provider. We are monitoring closely to validate full resolution. This issue is impacting other providers and is not specific to Convoso.
- resolved Feb 20, 2026, 06:40 PM UTC
At this time, we have confirmed that the adjustments made to bypass the affected external provider have restored stable connectivity for our customers. We appreciate your patience while we implemented this solution. Customers who reported impact to our Support team will receive a RFO once the investigation is complete.
Minor February 19, 2026 Increased Congestion Dispositions 2h 33m Dialer
Started Feb 19, 2026, 03:26 PM UTC· resolved Feb 19, 2026, 05:59 PM UTC
- investigating Feb 19, 2026, 04:42 PM UTC
We have identified a rise in congestion status calls. We are urgently investigating this as a Priority 1 issue at this time and will provide updates as work progresses.
- monitoring Feb 19, 2026, 05:13 PM UTC
A fix has been deployed and we are closely monitoring to validate resolution.
- resolved Feb 19, 2026, 05:59 PM UTC
At this time, we have confirmed resolution and restoration of normal call handling. We appreciate your patience as we worked urgently to resolve this issue. Customers who reported impact to our support team will receive an RFO as soon as internal investigations conclude.
Notice January 31, 2026 Investigation into Isolated Increases in CG Responses 5d 1h Dialer
Started Jan 31, 2026, 12:11 AM UTC· resolved Feb 05, 2026, 01:38 AM UTC
- investigating Jan 31, 2026, 12:11 AM UTC
We have completed our investigation into an increase in CG status calls observed by some customers. This behavior appears to be isolated in nature and is related to the deployment of spam blocking applications by endpoint carriers. Impact to customers is not widespread. We are running additional analytics and will reach out directly to affected customers to discuss next steps.
- resolved Feb 05, 2026, 01:38 AM UTC
As our investigations have concluded, we will close this alert at this time.
Minor November 24, 2025 Issue with Report Data Exports 1h 28m Reports and Dashboards
Started Nov 24, 2025, 02:32 PM UTC· resolved Nov 24, 2025, 04:01 PM UTC
- investigating Nov 24, 2025, 02:32 PM UTC
We have received reports of data exports returning with zero bytes of data. We are investigating.
- monitoring Nov 24, 2025, 02:48 PM UTC
A fix has been implemented and our team is closely monitoring to verify full resolution.
- resolved Nov 24, 2025, 04:01 PM UTC
After an extensive review, we have confirmed no further impact as of 6:39 AM PST. Thank you for your understanding.
Major October 23, 2025 Call handling delays 1h 7m Dialer
Started Oct 23, 2025, 08:41 PM UTC· resolved Oct 23, 2025, 09:48 PM UTC
- identified Oct 23, 2025, 09:19 PM UTC
Our team is urgently working to resolve an issue that may cause delays to call handling. We have identified the source of the trouble and are working to restore service levels. This is a priority 1 issue.
- monitoring Oct 23, 2025, 09:36 PM UTC
Our team has implemented a fix and are we are closely monitoring to validate full resolution.
- resolved Oct 23, 2025, 09:48 PM UTC
At this time we have validated resolution internally and customers should no longer see delays with call handling. We apologize for the impact this may have had on your operations and we appreciate your patience as we worked urgently to resolve this. Customers who reported impact to our support team will receive an RFO once it is completed.