Convoso experienced a minor incident on September 26, 2025 affecting Dialer and Reports and Dashboards, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 03:02 PM UTC
We are currently investigating reports of issues logging into the platform. We are treating this as a P1 event.
- investigating Sep 26, 2025, 03:27 PM UTC
We have our engineering team actively engaged on resolving this issue.
- identified Sep 26, 2025, 03:57 PM UTC
Our team is actively deploying a fix for users who may be unable to login at this time. We apologize for any impact this may have on your operations as we work urgently to resolve.
- identified Sep 26, 2025, 04:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 26, 2025, 04:48 PM UTC
A fix has been fully deployed and users should see little to no further impact as they log in. We are actively monitoring this issue closely to verify full resolution.
- resolved Sep 26, 2025, 05:24 PM UTC
Our team has confirmed full resolution of login issues as of 9:50 AM PST. Customers who reported impact to our Support Team will receive an RFO as soon as internal work concludes. We apologize for any impact this may have had on your operations and appreciate your patience as we worked to resolve this issue.