Convoso experienced a minor incident on September 29, 2025 affecting Leads, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2025, 06:32 PM UTC
We have identified an issue with phone type detection for Leads (Landline, Mobile, etc). A fix has been applied, so new Leads will have the correct data. We are working urgently to correct the data for existing Leads. Customers may not be able to send SMS to affected leads until the Lead is corrected.
- identified Sep 29, 2025, 11:10 PM UTC
Our team continues work to adjust the phone type of existing Leads back to their correct value. We will continue working on this throughout the night and we aim to have this resolved as soon as possible. As a reminder, new Leads will be inserted with the correct phone type.
- identified Sep 30, 2025, 04:28 PM UTC
We continue to correct existing lead data, primarily overnight, to reduce impact to operations.
- resolved Oct 01, 2025, 05:53 PM UTC
At this time, the data correction should be complete. We will be sending an RFO to customers who reported impact to our support team as soon as possible. We appreciate your patience as we worked to fix and then correct the data related to this issue, and we apologize for any impact this may have had on your operations.