pingoru pingoru Connex had 19 outages in the last 2 years totaling 1171h 42m of downtime, averaging 0.8 incidents per month.
There were 19 Connex outages since October 31, 2024 totaling 1171h 42m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating the issue.
This incident has been resolved.
Connex and related applications are temporarily unavailable. The Connex team is urgently pursuing a resolution. We appreciate your patience.
This incident has been resolved.
1. Due to our external service provider for SMS Texting, signing Customer Deliveries via Text is not working. Please use other methods for customer delivery signature capture. 2. Emailing documents from Connex may not be received by customers. Please use alternative workarounds during this time.
Connex SMS Texting and Emailing is now back to normal service.
[EN]: We are seeing an issue with CorBiz mobile [FR]: Nous rencontrons un problème avec CorBiz mobile
We are continuing to investigate this issue.
[EN]: We are seeing an issue with CorBiz mobile [FR]: Nous rencontrons un problème avec CorBiz mobile
This incident has been resolved.
Connex and CorBiz Users, Connex and CorBiz are currently experiencing intermittent errors, which may impact access or functionality for some users. Our technical teams are actively investigating and working to resolve the issue. We will share an update as soon as the issue is fully resolved. Thank you for your patience and continued support.
This incident has been resolved.
Connex users, We are currently experiencing a partial service disruption affecting the Plant Returns in Connex. While the rest of the system remains available, users may experience errors trying to access Plant Returns. Our technical teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will share an update once the issue has been resolved. Thank you for your patience and understanding. Sincerely, The Pioneer Experience Team Questions, comments, or something you’d like to share? Contact: [email protected]
Update: Corteva Pre-Pay payments is also impacted. The technical teams are actively investigating and working to restore functionality.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some Connex users are reporting a network connection error when using RDM EC9600i check scanners. We are actively investigating the issue.
The issue has been identified, and we are working on implementing the fix.
This incident has been resolved.
Supply adjustments/status are not accurately updating allocations or supply remaining for all Inventory reporting within Connex and CorBiz due to systems data integration issue. The following reports are impacted: • Sales Agency Units Report / My Supply • Neighbor Units
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues and actively working to resolve.
CorBiz is now back online and fully functional. You may use the application as normal. Our team is closely monitoring the situation and working with Microsoft to determine the root cause. Please note that some users may see a popup asking to download a new version of the application. Simply dismiss this prompt as no action is necessary.
This incident has been resolved.
Some users are seeing intermittent issues with making payments across various systems: Connex, P.com and Loan Management. We are actively working on resolving the issue.
We are continuing to monitor. If any issues are identified please contact IT support.
We are currently experiencing issues with check payment processing. This is a High priority, we are working to resolve it as quickly as possible. This impacts: -Connex check payment scanning -Defer Pay Loan payments -Pioneer.com payments
We have resolved this issue.
Due to a Microsoft service issue, Connex Approval Tool, Agency Management, PowerBI, and CorBiz users may experience intermittent errors. Microsoft is working on this and we are monitoring the situation.
Microsoft has identified a plan to fix.
Due to a Microsoft service issue, Connex Approval Tool, Agency Management, PowerBI, and CorBiz users may experience intermittent errors. Microsoft is working on this and we are monitoring the situation.
We are continuing to work on a fix for this issue.
This incident has been resolved by Microsoft. All systems are normal.
We are currently investigating an issue in Settlement. Some agencies now have unsettled units.
Some agencies may see units re-appear in the Unit Settlement process. This is due to the Consignment transition.
Unchecked Rep to Rep Transfers now appear as unreconciled in Unit Settlement. Sales Support Coordinators will follow up if check-in is needed.
Check scanning for US cash payments has been interrupted due to some maintenance. This began this morning (June 7) around 6:30 am CDT. We are working to restore this functionality. All other Connex functionality should be unaffected.
This incident has been resolved.
Check scanning for US cash payments is currently unavailable due to an issue at the scanning partner. We're working with them to pursue a resolution. The remainder of Connex functionality should be unaffected.
This incident has been resolved.
Customer Delivery SMS Text Signature Option Disabled: For security reasons, we have disabled the option to send a delivery ticket via SMS Text message. Users will no longer be able to select that option when generating the delivery ticket for signature. Timeline for turning SMS Text option back on is unknown at this time. Please use the other delivery signature options: Connex Signature, Email Signature, Paper Signature
Please check your email as it contains important instructions on the SMS text feature in customer deliveries.
Connex users are experiencing intermittent errors (including logging in), but may continue using the system if logged in. The Connex team appreciates your patience while we pursue a resolution.
We're continuing to investigate this issue with our service partners for a root cause. We are working on code change we believe will solve the problem.
We are implementing a fix to resolve the login issue and prevent it from reoccurring. We will continue to monitor.
We have deployed fixes to improve the login performance. Currently, we are monitoring the system and the performance appears to be much better. At this point, it appears the problems have been resolved. Sorry for the inconvenience. Thanks for your patience!