Connex incident

Resolved - Connex: Check Payment Processing

Notice Resolved View vendor source →

Connex experienced a notice incident on November 17, 2025 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 05:43 PM UTC
Resolved
Nov 17, 2025, 09:11 PM UTC
Duration
3h 28m
Detected by Pingoru
Nov 17, 2025, 05:43 PM UTC

Affected components

Connex, Approval ToolConnex APIphibred.com applications

Update timeline

  1. investigating Nov 17, 2025, 05:43 PM UTC

    We are currently experiencing issues with check payment processing. This is a High priority, we are working to resolve it as quickly as possible. This impacts: -Connex check payment scanning -Defer Pay Loan payments -Pioneer.com payments

  2. resolved Nov 17, 2025, 09:11 PM UTC

    We have resolved this issue.