Connex experienced a notice incident on August 22, 2025 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Connex, Approval ToolConnex APIphibred.com applications
Update timeline
- investigating Aug 22, 2025, 09:41 PM UTC
We are currently investigating an issue in Settlement. Some agencies now have unsettled units.
- identified Aug 22, 2025, 10:35 PM UTC
Some agencies may see units re-appear in the Unit Settlement process. This is due to the Consignment transition.
- resolved Aug 25, 2025, 01:43 PM UTC
Unchecked Rep to Rep Transfers now appear as unreconciled in Unit Settlement. Sales Support Coordinators will follow up if check-in is needed.