Connex experienced a major incident on December 2, 2024 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 03:37 PM UTC
Connex users are experiencing intermittent errors with Login, but may continue using the system. The Connex team appreciates your patience while we pursue a resolution.
- investigating Dec 02, 2024, 05:21 PM UTC
We are updating the Connex application to improve the issue. This may cause a brief user impact ~15 minutes while we complete the process. The Connex team appreciates your patience. Nous mettons à jour l'application Connex pour améliorer le problème. Cela peut entraîner un bref impact sur l'utilisateur d'environ 15 minutes pendant que nous terminons le processus. L'équipe Connex apprécie votre patience.
- investigating Dec 02, 2024, 07:56 PM UTC
Our team is actively working to resolve the intermittent errors as quickly as possible. We continue to make updates to the Connex application. This may cause a brief impact for users who are able to work in Connex. We send our sincere apology for the inconvenience during this very busy time of year. Notre équipe travaille activement pour résoudre les erreurs intermittentes le plus rapidement possible. Nous continuons de mettre à jour l'application Connex. Cela peut avoir un bref impact sur les utilisateurs capables de travailler dans Connex. Nous vous présentons nos sincères excuses pour la gêne occasionnée durant cette période très chargée de l'année.
- investigating Dec 02, 2024, 10:58 PM UTC
The team has implemented changes, and we are seeing significant performance improvements. However, we are still working through additional changes to ensure all errors are resolved and monitoring the changes. You can continue to access Connex while we continue to work on full resolution given this is not happening to every user. L'équipe a mis en œuvre des changements et on constate des améliorations significatives des performances. Cependant, nous travaillons toujours sur des modifications supplémentaires pour nous assurer que toutes les erreurs sont résolues et surveiller les modifications. Vous pouvez continuer à accéder à Connex pendant que nous continuons à travailler en pleine résolution, étant donné que cela n'arrive pas à tous les utilisateurs.
- investigating Dec 03, 2024, 02:18 PM UTC
We are actively working on the performance issues. Another update will be provided soon.
- investigating Dec 03, 2024, 10:00 PM UTC
Our team has been aggressively working on the issues. Unfortunately, at this time we cannot say we have fully fixed the issues. Rest assured this is the highest priority for Corteva IT and we have every technical expertise across the organization engaged, including external Microsoft experts. Some Reps have been able get into Connex and complete payment transactions. However, that is not the case for everyone. Payments: As a reminder, customers can make a payment thru Pioneer.com or calling into 1-800-248-4030. We are deeply sorry for the impact we have had on your agency’s business and previously scheduled customer meetings. We understand this is unacceptable to have our sales system down for so long. Our team will send another update tomorrow morning.
- investigating Dec 04, 2024, 02:17 PM UTC
Our team continues to aggressively work on the issues. Unfortunately, at this time we cannot say we have fully fixed the issues. This remains the highest priority. Some Reps have been able get into Connex and complete payment transactions. However, that is not the case for everyone. As a reminder, customers can make a payment thru Pioneer.com or calling into 1-800-248-4030. We are deeply sorry for the impact we have had on your agency’s business and previously scheduled customer meetings. We understand this is unacceptable to have our sales system down for so long.
- monitoring Dec 05, 2024, 07:13 PM UTC
We have seen performance improve and stabilize due to various changes that have been made. Work continues non-stop behind the scenes to assure we can maintain performance and fully restore the system. Monitoring will continue.
- monitoring Dec 06, 2024, 01:16 PM UTC
Connex performance continues to look good at this time. We are continuing to monitor around the clock.
- monitoring Dec 06, 2024, 03:46 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 07, 2024, 04:49 PM UTC
System continues to show signs of stability. We continue to monitor for any further issues.
- resolved Dec 09, 2024, 01:48 PM UTC
This incident has been resolved.