Connex experienced a minor incident on November 21, 2024 affecting Connex, Approval Tool and phibred.com applications, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2024, 05:53 PM UTC
Connex users are experiencing intermittent errors (including logging in), but may continue using the system if logged in. The Connex team appreciates your patience while we pursue a resolution.
- investigating Nov 22, 2024, 02:19 PM UTC
We're continuing to investigate this issue with our service partners for a root cause. We are working on code change we believe will solve the problem.
- identified Nov 22, 2024, 08:49 PM UTC
We are implementing a fix to resolve the login issue and prevent it from reoccurring. We will continue to monitor.
- resolved Nov 22, 2024, 10:34 PM UTC
We have deployed fixes to improve the login performance. Currently, we are monitoring the system and the performance appears to be much better. At this point, it appears the problems have been resolved. Sorry for the inconvenience. Thanks for your patience!