Connex incident
Customer Delivery SMS Text Signature Option Disabled
Connex experienced a minor incident on May 9, 2025 affecting Connex, Approval Tool and Connex API and 1 more component, lasting 9d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2025, 07:28 PM UTC
Customer Delivery SMS Text Signature Option Disabled: For security reasons, we have disabled the option to send a delivery ticket via SMS Text message. Users will no longer be able to select that option when generating the delivery ticket for signature. Timeline for turning SMS Text option back on is unknown at this time. Please use the other delivery signature options: Connex Signature, Email Signature, Paper Signature
- resolved May 19, 2025, 02:08 PM UTC
Please check your email as it contains important instructions on the SMS text feature in customer deliveries.