Connex experienced a notice incident on October 29, 2025 affecting Connex, Approval Tool and Corbiz Mobile, lasting 6h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:09 PM UTC
Due to a Microsoft service issue, Connex Approval Tool, Agency Management, PowerBI, and CorBiz users may experience intermittent errors. Microsoft is working on this and we are monitoring the situation.
- identified Oct 29, 2025, 07:40 PM UTC
Microsoft has identified a plan to fix.
- identified Oct 29, 2025, 07:43 PM UTC
Due to a Microsoft service issue, Connex Approval Tool, Agency Management, PowerBI, and CorBiz users may experience intermittent errors. Microsoft is working on this and we are monitoring the situation.
- identified Oct 29, 2025, 07:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 30, 2025, 12:00 AM UTC
This incident has been resolved by Microsoft. All systems are normal.