CommCare HQ Outage History

Dear Users, We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to [email protected] with any questions or concerns regarding this issue. Thank you for your patience!

Dear Users, We have been monitoring platform stability and have not seen anymore problematic behavior. We consider this issue fully resolved. Should you continue to experience any issues, or have any questions or concerns, please reach out to [email protected] for further assistance. We sincerely apologize for any inconvenience caused by this. Thank you for your patience while we worked through this issue!

We have seen a full recovery and consider this issue resolved. Thank you for your patience. Please reach out to [email protected] with any questions or concerns.

Dear Users, Thank you for your patience. We are observing a full recovery of system performance on our India environment. We sincerely apologize for any inconvenience or disruption caused.

This incident has been resolved.

Dear Users, The issue causing the Expression Editor to appear blank in the Form Builder has now been fully resolved. Thank you for your patience while our team investigated and fixed the problem. We apologize for any disruption this may have caused. If you have any questions or continue to experience issues, please reach out to us at [email protected].

Systems have returned to normal. We have confirmed that the backlog is cleared and conditional alerts are no longer experiencing delays. Thank you for your patience while we resolved this issue.

Dear Users, We’re happy to share that all services have now been fully restored. Our tech team has resolved the issue, and systems are operating normally. We sincerely apologise for the earlier interruption and appreciate your patience. Please don’t hesitate to reach out to us at [email protected] if you have any questions or notice any further issues. – Dimagi Support

Dear users, this issue has now been resolved. We appreciate your patience while we worked on resolving the issue and would like to apologize once more for the inconvenience caused.

This incident has been resolved.

Dear Users, The issue faced on india.commcarehq.org has been resolved. We sincerely apologize for any interruptions. Feel free to contact [email protected] wit any questions or concerns.

We are now observing a full recovery of this issue and restoration of normal services. Thank you for your patience while we worked to resolve this issue and we apologize for any inconvenience caused. Please reach out to [email protected] with any questions or concerns.

Dear Users, We've confirmed the issue where questions could no longer be saved in form builder has been fully resolved. We appreciate your patience while we worked on this issue and sincerely apologize for any inconvenience caused. Please feel free to reach out to [email protected] with any questions or concerns.

Dear Users, At this time we are seeing a complete recovery of affected services. We once again thank you for your patience and sincerely apologize for any inconvenience this may have caused. Please reach out to [email protected] with any questions or concerns.

Dear Users, Our developers were able to implement a fix for this issue. If you continue to experience the error, please sync your application. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked toward the resolution of this issue. Please reach out to [email protected] with any further questions.

We are now seeing a full restoration to our email services and no longer seeing unsent emails. This incident has been resolved. Thank you for your patience and we sincerely apologize for any inconvenience caused.

Dear users, On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!

Dear users, The issue has been resolved on both the servers. Please reach out to Dimagi Support if you continue to experience any issues. We thank you for your patience while we worked to resolve this issue.

Dear Users, Our technical team has identified the root cause of the issue and successfully implemented a fix. You should now be able to navigate through forms, do form submissions and sync with the server on CommCare without any errors. In case you are still experiencing any errors while syncing or submission, please feel free to let us know at [email protected]. Thank you for your patience and understanding as we worked to resolve this.

Dear Users, We identified an issue that began at 20:24 UTC, during which you may have been unable to access the application preview tool, create new builds or versions, or publish applications to mobile. Our developers promptly investigated the matter and fully resolved the issue by 21:45 UTC. We sincerely apologise for any inconvenience this may have caused.

Dear users, We are aware of an issue affecting case updates on www.commcarehq.org between December 13th - 16th, 2024, which may have resulted in data discrepancies visible in your case exports and case APIs. Our development team has addressed the issue and ensured that the data is updated and fully corrected. If you notice any discrepancies in your case data updates from the specified date, please don’t hesitate to contact us at [email protected]. We appreciate your patience and understanding.

Dear Users, We experienced a disruption on www.commcarehq.org affecting the data forwarding feature. During this time, some data forwarding records were not sent and showed an "Invalid Payload" status. While the issue has been resolved, records impacted during this period will be added to a queue, which should now process successfully. If you have any questions, please contact us at [email protected]. We sincerely apologise for the inconvenience caused.

Dear Users, We have observed a full recovery as all previously backlogged tasks have now been processed and new tasks are being processed at a normal rate. We sincerely apologize for any inconvenience caused.

Dear users, Thank you for your patience. Our developers have resolved the issue and performance is now at the expected level. If you have any questions, please send a ticket to [email protected]. Thank you again for your patience and understanding.

On October 11, between the hours of 11:00 and 21:30 UTC, we experienced a disruption on www.commcarehq.org with the data forwarding feature. During this time, some data forwarding records were not sent and instead showed an "Invalid Payload" status. We’ve resolved the issue, but it is still the case that records impacted during this disruption will need to be manually retried and should be successful now. We recommend users check their data forwarders for records with an "Invalid Payload" status and manually retry the failed records. Please reach out to [email protected] should you have any questions. We sincerely apologize for any inconvenience caused.