CommCare HQ incident
Degraded performance affecting data exports, reporting and APIs on www.commcarehq.org
CommCare HQ experienced a minor incident on May 23, 2025 affecting Data Exports and Project Reporting and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 23, 2025, 06:11 PM UTC
Dear users, Beginning at 16:20 UTC, we have observed temporary degradation in task processing on www.commcarehq.org. Users may experience significant delays while attempting to download reports, data exports, or when using APIs. Our development team has identified the root cause of this issue and is in the process of implementing a fix to restore full functionality. We sincerely apologize for any inconvenience this may be causing and appreciate your understanding!
- monitoring May 23, 2025, 10:10 PM UTC
Our development team was able to implement a fix for this issue and we are seeing a slow recovery. We will continue to monitor the recovery of this issue and reach back out to confirm when the issue is completely resolved. Thank you for your patience.
- resolved May 24, 2025, 12:16 AM UTC
Dear Users, At this time we are seeing a complete recovery of affected services. We once again thank you for your patience and sincerely apologize for any inconvenience this may have caused. Please reach out to [email protected] with any questions or concerns.