CM.com incident

Message Insights + Transactions API - Interruption

Resolved after 1 hour 30 minutes, affecting Messaging Apps, on November 4, 2026.

monitoring Nov 04, 2026, 08:14 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 04, 2026, 07:00 AM UTC
Resolved
Nov 04, 2026, 08:31 AM UTC
Duration
1h 30m
Detected by Pingoru
Nov 04, 2026, 07:00 AM UTC

Affected components

Messaging Apps

Update timeline

  1. investigating Nov 04, 2026, 07:00 AM UTC

    We are currently investigating an interruption on the Message Insights customer tooling and Transactions API.

  2. identified Nov 04, 2026, 07:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2026, 08:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2026, 08:31 AM UTC

    This incident has been resolved.

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