CM.com incident

Mobile Service Cloud - Productivity wallboards

Ongoing since 09:48 AM UTC, affecting Native Voice.

monitoring Oct 26, 2026, 10:07 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 26, 2026, 09:48 AM UTC
Resolved
Ongoing
Duration
● 2h 18m
Detected by Pingoru
Oct 26, 2026, 09:48 AM UTC

Affected components

Native Voice

Update timeline

  1. identified Oct 26, 2026, 09:48 AM UTC

    We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.

  2. monitoring Oct 26, 2026, 10:07 AM UTC

    A fix has been implemented and we are monitoring the results.

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