CM.com experienced a major incident on October 16, 2026 affecting Email Campaigns, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Email Campaigns
Update timeline
- investigating Oct 16, 2026, 09:59 AM UTC
We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.
- investigating Oct 16, 2026, 10:31 AM UTC
We are continuing to investigate this issue.
- identified Oct 16, 2026, 10:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 16, 2026, 10:50 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 16, 2026, 10:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 16, 2026, 11:02 AM UTC
This incident has been resolved.