CM.com incident

Verification & Sign - Database issue

Critical Resolved View vendor source →

CM.com experienced a critical incident on October 1, 2026 affecting Sign and Seal and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 06:35 AM UTC
Resolved
Oct 01, 2026, 07:15 AM UTC
Duration
40m
Detected by Pingoru
Oct 01, 2026, 06:35 AM UTC

Affected components

SignSealiDINIBAN VerificationID ScanOTP as a ServiceMobile Identity

Update timeline

  1. investigating Oct 01, 2026, 06:55 AM UTC

    We are experiencing an issue with the database cluster which is currently being investigated.

  2. monitoring Oct 01, 2026, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 08:46 AM UTC

    This incident has been resolved.