CM.com incident

Temporary service interruption on MO webhook configuration

Notice Resolved View vendor source →

CM.com experienced a notice incident on October 20, 2026 affecting Business Messaging API, lasting 19h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 05:37 PM UTC
Resolved
Oct 21, 2026, 01:09 PM UTC
Duration
19h 32m
Detected by Pingoru
Oct 20, 2026, 05:37 PM UTC

Affected components

Business Messaging API

Update timeline

  1. investigating Oct 20, 2026, 05:37 PM UTC

    We are currently investigating the issue that prevents users to create/update MO webhooks. Existing MO webhooks are not impacted.

  2. identified Oct 21, 2026, 07:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2026, 12:10 PM UTC

    A fix has been deployed and creating and updating MO webhooks should now work as expected. We are monitoring to confirm the issue is fully resolved. If you still experience problems, please contact our Support team.

  4. resolved Oct 21, 2026, 01:09 PM UTC

    This incident has been resolved.