CM.com experienced a minor incident on October 19, 2026 affecting Global Ticket / Ticketing Museum & Parks, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Global Ticket / Ticketing Museum & Parks
Update timeline
- investigating Oct 19, 2026, 09:44 AM UTC
We are currently investigating this issue.
- identified Oct 19, 2026, 10:18 AM UTC
We have found the possible issue, performance is stabilizing.
- monitoring Oct 19, 2026, 10:35 AM UTC
Issue has been resolved. Open orders will be retried soon and tickets will be sent out for delayed orders. New orders experience no issues or delay.
- resolved Oct 19, 2026, 12:25 PM UTC
Older orders are being processed and we are sending out tickets now.