CM.com incident

Delays in Addressbook syncs between CDP and Addressbook

Notice Ongoing View vendor source →

CM.com is currently experiencing a notice incident affecting Customer Data Platform and Address Book, which began 2h ago. The vendor's full update timeline is below.

Started
Oct 13, 2026, 11:58 AM UTC
Resolved
Ongoing
Duration
● 2h 16m
Detected by Pingoru
Oct 13, 2026, 11:58 AM UTC

Affected components

Customer Data PlatformAddress Book

Update timeline

  1. investigating Oct 13, 2026, 11:58 AM UTC

    We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.

  2. monitoring Oct 13, 2026, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.