Cloudways incident

Rackspace Webmail Access Issue

Major Resolved View vendor source →

Cloudways experienced a major incident on December 29, 2025 affecting Rackspace Email, lasting 12h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2025, 05:34 PM UTC
Resolved
Dec 30, 2025, 06:20 AM UTC
Duration
12h 46m
Detected by Pingoru
Dec 29, 2025, 05:34 PM UTC

Affected components

Rackspace Email

Update timeline

  1. investigating Dec 29, 2025, 05:34 PM UTC

    Rackspace is currently facing issues with webmail login access resulting in unable to log in or use key features at this time. Their engineers are actively investigating the issue. More details will be posted as it becomes available.

  2. resolved Dec 30, 2025, 06:20 AM UTC

    This incident has been resolved.