Cloudways Outage History
Cloudways is up right nowPingoru has recorded 69 incidents for Cloudways: 61 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 130 of 720 (18%) |
| May 2026 | 6 | 347 of 744 (47%) |
| June 2026 | 4 | 72 of 720 (10%) |
| July 2026 | 6 | 72 of 744 (10%) |
| August 2026 | 8 | 92 of 744 (12%) |
| September 2026 | 1 | 57 of 720 (8%) |
| October 2026 | 4 | 361 of 509 (71%) |
Incidents, newest first
Minor November 18, 2025 Service degradation due to Cloudflare global outage 5h 53m Cloudways Home, Cloudways Cloud Platform Console
Started Nov 18, 2025, 12:03 PM UTC· resolved Nov 18, 2025, 05:57 PM UTC
- investigating Nov 18, 2025, 12:03 PM UTC
Cloudflare is currently facing a global service outage that’s affecting websites and services using their network. This includes the Cloudways website, platform and related services. We’re actively monitoring Cloudflare’s updates and will keep our customers informed as the situation evolves.
- investigating Nov 18, 2025, 12:57 PM UTC
We are continuing to monitor the Cloudflare status.
- monitoring Nov 18, 2025, 03:11 PM UTC
The Cloudflare team has implemented a fix. We continue to monitor for errors to ensure all services return to normal.
- resolved Nov 18, 2025, 05:57 PM UTC
We have received confirmation from Cloudflare that their services have returned to normal and no further errors or latency are being observed across their network. As a result, the issue affecting access to the Cloudways platform has been resolved. We sincerely appreciate your patience and understanding during this disruption.
Minor November 18, 2025 Temporary Server Visibility Issue 3h 31m Cloudways Cloud Platform Console
Started Nov 18, 2025, 05:30 AM UTC· resolved Nov 18, 2025, 09:01 AM UTC
- investigating Nov 18, 2025, 05:30 AM UTC
We are currently aware of an issue affecting the visibility of servers within the account dashboard. Customers may notice that their active servers are temporarily missing or not displaying in their server list. Please be assured that this is only a display issue. Our engineering team is actively investigating the root cause and working to restore server visibility as quickly as possible. We sincerely apologize for any confusion or inconvenience this may have caused.
- monitoring Nov 18, 2025, 06:13 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 18, 2025, 09:01 AM UTC
This incident has been resolved.
Major November 16, 2025 Creation Events failing for DO Servers 1h 34m DigitalOcean, Cloudways Cloud Platform Service
Started Nov 16, 2025, 10:02 AM UTC· resolved Nov 16, 2025, 11:37 AM UTC
- investigating Nov 16, 2025, 10:02 AM UTC
We are currently investigating an issue where creation events for DigitalOcean Server provisioning is failing. As a result, users may experience errors when creating DO servers, cloning servers. Our engineering team is actively working on it to resolve the issue. We apologize for the inconvenience and will provide further updates as more information becomes available.
- identified Nov 16, 2025, 10:44 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 16, 2025, 10:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 16, 2025, 11:37 AM UTC
This incident has been resolved.
Major November 7, 2025 DNS Made Easy Issue with Adding Domains and Managing DNS Records 1h 29m DNS Made Easy
Started Nov 07, 2025, 01:12 PM UTC· resolved Nov 07, 2025, 02:41 PM UTC
- investigating Nov 07, 2025, 01:12 PM UTC
We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.
- monitoring Nov 07, 2025, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 07, 2025, 02:41 PM UTC
This incident has been resolved.
Minor October 31, 2025 Issue with Adding Domains and Managing DNS Records 4h 52m DNS Made Easy
Started Oct 31, 2025, 05:46 AM UTC· resolved Oct 31, 2025, 10:39 AM UTC
- investigating Oct 31, 2025, 05:46 AM UTC
We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records or domains. Please rest assured that existing DNS records are resolving correctly and all websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available
- resolved Oct 31, 2025, 10:39 AM UTC
This issue of adding domains and the records in DNS Made Easy is marked as resolved !
Major October 29, 2025 Rackspace Webmail Access Issue! 1d 6h Rackspace Email
Started Oct 29, 2025, 03:58 AM UTC· resolved Oct 30, 2025, 10:21 AM UTC
- investigating Oct 29, 2025, 03:58 AM UTC
Rackspace is currently experiencing an issue affecting access to Webmail. We would like to confirm that our engineers are continuously in contact with the Rackspace team and reviewing this. We will update you as soon as we secure any successful response and full service is restored.
- resolved Oct 30, 2025, 10:21 AM UTC
This incident has been resolved.
Major October 22, 2025 Issue Adding Servers on DigitalOcean 1h 56m DigitalOcean
Started Oct 22, 2025, 11:36 PM UTC· resolved Oct 23, 2025, 01:33 AM UTC
- investigating Oct 22, 2025, 11:36 PM UTC
We are encountering difficulties adding servers at DigitalOcean in several regions. Our team is collaborating closely with the DigitalOcean support team to address the issue and will provide updates on this page as soon as new information is available. We sincerely apologize for the inconvenience.
- resolved Oct 23, 2025, 01:33 AM UTC
This incident has been resolved.
Minor October 21, 2025 Elastic email degraded services 1d Elastic Email
Started Oct 21, 2025, 09:02 AM UTC· resolved Oct 22, 2025, 09:49 AM UTC
- investigating Oct 21, 2025, 09:02 AM UTC
Currently, we are experiencing degraded services with Elastic Email service affecting a subset of customers and causing timeout errors while sending emails. Our teams are actively investigating the problem with the elastic email team and we will be updating this status page with further information as soon as it is available. We apologize for any inconvenience this may be causing.
- monitoring Oct 22, 2025, 09:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2025, 09:49 AM UTC
This incident has been resolved.
Minor October 20, 2025 Issue with Inbox in Chat Tool 18h 36m Cloudways Support
Started Oct 20, 2025, 07:26 AM UTC· resolved Oct 21, 2025, 02:02 AM UTC
- identified Oct 20, 2025, 07:26 AM UTC
We have identified an issue with our support Chat tool, impacting the Inbox, and Messenger. As a result, customers may encounter errors while reporting support issues through chat during this period. You can reach out to us for immediate assistance on ticket support. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.
- resolved Oct 21, 2025, 02:02 AM UTC
This incident has been resolved.
Minor October 19, 2025 Elastic email connectivity issue 1d 3h Elastic Email
Started Oct 19, 2025, 10:18 AM UTC· resolved Oct 20, 2025, 02:04 PM UTC
- investigating Oct 19, 2025, 10:18 AM UTC
We’re currently experiencing connectivity issues with Elastic Email, which are affecting email sending and domain verification. Our team is actively working with the Elastic Email support team to resolve the problem as quickly as possible. We’ll keep you updated with any progress. We apologize for the inconvenience and appreciate your patience while we work on this.
- monitoring Oct 20, 2025, 03:13 AM UTC
The issue has been identified and a fix has been implemented. We are continuing to monitor the service to ensure stability.
- resolved Oct 20, 2025, 02:04 PM UTC
This incident has been resolved.