Cloudways Outage History

Cloudways partial outage · 3 active incidents View live status →

Cloudways had 53 outages in the last 2 years totaling 192h 25m of downtime — averaging 2.2 incidents per month.

There were 53 Cloudways outages since June 30, 2025 totaling 192h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.cloudways.com

Notice July 31, 2025

Autonomous Frankfurt Region Application Issue

Detected by Pingoru
Jul 31, 2025, 10:43 AM UTC
Resolved
Jul 31, 2025, 01:26 PM UTC
Duration
2h 43m
Timeline · 2 updates
  1. investigating Jul 31, 2025, 10:43 AM UTC

    We are currently experiencing an issue with some applications in the Frankfurt region. Our engineering team is actively working to identify and resolve the issue. During this time, users may experience difficulties accessing their websites. The estimated time to resolve the issue is 13:00 hour Frankfurt time. We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. We will provide updates as soon as we have additional information.

  2. resolved Jul 31, 2025, 01:26 PM UTC

    The issue affecting some applications on Cloudways Autonomous has been resolved. The disruption was caused by a temporary glitch on the cloud provider’s infrastructure (Google Cloud Platform), which briefly impacted network performance and system responsiveness. Services have since stabilized, and we are closely monitoring the situation to ensure continued performance. We appreciate your patience on this.

Read the full incident report →

Minor July 28, 2025

Linode Region Outage (Newark)

Detected by Pingoru
Jul 28, 2025, 04:42 PM UTC
Resolved
Aug 03, 2025, 08:10 AM UTC
Duration
5d 15h
Affected: Linode
Timeline · 4 updates
  1. investigating Jul 27, 2025, 11:30 AM UTC

    We've detected a partial outage for Linode in Newark region. We are in coordination with Linode to resolve this situation ASAP. We will share additional updates as we have more information.

  2. identified Jul 27, 2025, 02:51 PM UTC

    Linode team has identified the issue. The issue is related to heating/cooling complications in the data center due to a power outage . The power outage has been fixed and they are working to bring services back online. We will provide an update as soon as the solution is in place.A fix has been implemented and it is under observation

  3. monitoring Jul 28, 2025, 07:15 PM UTC

    Linode have been able to correct the issues affecting all services in our Newark, NJ (us-east) data center.This included Linode Kubernetes Engine (LKE), Linode compute instances, Block and Object Storage, and additional services.They will be monitoring this closely to ensure continued stability

  4. resolved Aug 03, 2025, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2025

Object Cache Installation Issue

Detected by Pingoru
Jun 30, 2025, 07:36 AM UTC
Resolved
Jul 02, 2025, 01:50 PM UTC
Duration
2d 6h
Affected: Cloudways Cloud Platform ConsoleCloudways Cloud Platform Service
Timeline · 4 updates
  1. investigating Jun 30, 2025, 07:36 AM UTC

    We're currently experiencing an issue impacting Object Cache installation. Users attempting to enable Object Cache from the platform may encounter an error, preventing successful installations. Our team is actively investigating the root cause and working to resolve this as soon as possible. We'll provide further updates as more information becomes available.

  2. investigating Jul 01, 2025, 07:30 AM UTC

    The Object Cache Pro team is actively working on investigating this issue, and we'll share an update as soon as it's available

  3. monitoring Jul 02, 2025, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2025, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →