Cloudways experienced a minor incident on January 9, 2026 affecting Cloudways Support, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Cloudways Support
Update timeline
- identified Jan 09, 2026, 07:48 PM UTC
We have identified an issue with our support chat tool that is affecting communication with our customers. As a result, there may be delays when reporting support issues via chat during this period. For immediate assistance, please reach out to us by submitting a support ticket. We greatly appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Thank you for your continued support.
- resolved Jan 09, 2026, 08:54 PM UTC
This incident has been resolved.