Cloudways incident

Email Delivery Latency Affecting Login Verification

Minor Resolved View vendor source →

Cloudways experienced a minor incident on January 19, 2026, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 09:12 AM UTC
Resolved
Jan 19, 2026, 10:01 AM UTC
Duration
49m
Detected by Pingoru
Jan 19, 2026, 09:12 AM UTC

Update timeline

  1. investigating Jan 19, 2026, 09:12 AM UTC

    We are currently investigating an issue where users are experiencing significant delays in receiving two-factor authentication (2FA) codes via email. This issue has been traced to a service degradation with one of our upstream email delivery providers. We are in contact with their support team to monitor their progress on a fix. We apologize for the delay and will provide an update as soon as the provider shares more information.

  2. resolved Jan 19, 2026, 10:01 AM UTC

    This incident has been resolved.