Cloudways experienced a major incident on March 1, 2026 affecting AWS, lasting 180d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2026, 01:53 PM UTC
Our upstream provider, Amazon Web Services (AWS), is currently experiencing a connectivity and power outage in the UAE region, impacting instances hosted in the ME-CENTRAL-1 region. Their technical teams are actively investigating the issue and working to restore services as quickly as possible. We regret the inconvenience this may cause.
- identified Mar 02, 2026, 06:30 PM UTC
AWS is reporting a power outage affecting two Availability Zones in the UAE region. The massive load on the remaining zone is causing widespread disruptions. As backups are localized to this region, they are also impacted. We are tracking AWS updates closely and will notify you as soon as the service is restored.
- identified Mar 09, 2026, 07:10 PM UTC
We are still working closely with AWS to resolve this issue. AWS services remain impacted, and our team continues to monitor the situation and coordinate with AWS for a resolution. We will share further updates on this status page as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.
- resolved Aug 28, 2026, 07:26 PM UTC
Following the ongoing AWS outage in the ME-Central-1 (UAE) region, we have disabled server provisioning in this region. If you currently have active workloads in ME-Central-1, please migrate them to an alternative region of your choice. Our support team is available if you need guidance or assistance during the migration process. We apologize for the inconvenience and appreciate your cooperation as we take steps to ensure your service reliability.