Umbrella - SWG FQDN failing to resolve DNS

Update timeline

1. investigating Mar 06, 2026, 05:22 AM UTC

   We are investigating a potential issue with SWG FQDN service affecting customers connecting to the Multiple Region across data center. Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

2. resolved Mar 06, 2026, 05:46 AM UTC

   The issue affecting SWG FQDN has been resolved as of 05:36 UTC Mar 06, 2026 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.