Cisco Umbrella incident

Connection failures to Stockholm headend using VPN

Resolved after 1 hour 11 minutes, affecting IPsec Tunnel Head-End and Remote Access (Client), on December 12, 2025.

resolved Dec 12, 2025, 11:30 AM UTC

The issue affecting connection in STO1.EDC has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Started
Dec 12, 2025, 10:18 AM UTC
Resolved
Dec 12, 2025, 11:30 AM UTC
Duration
1h 11m
Detected by Pingoru
Dec 12, 2025, 10:18 AM UTC

Affected components

IPsec Tunnel Head-EndRemote Access (Client)

Update timeline

  1. investigating Dec 12, 2025, 10:18 AM UTC

    Users are unable to connect to Stockholm - STO1.EDC headend using VPN. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

  2. resolved Dec 12, 2025, 11:30 AM UTC

    The issue affecting connection in STO1.EDC has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

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