Cisco Umbrella incident

Connection failures to Stockholm headend using VPN

Critical Resolved View vendor source →

Cisco Umbrella experienced a critical incident on December 12, 2025 affecting IPsec Tunnel Head-End and Remote Access (Client), lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 10:18 AM UTC
Resolved
Dec 12, 2025, 11:30 AM UTC
Duration
1h 11m
Detected by Pingoru
Dec 12, 2025, 10:18 AM UTC

Affected components

IPsec Tunnel Head-EndRemote Access (Client)

Update timeline

  1. investigating Dec 12, 2025, 10:18 AM UTC

    Users are unable to connect to Stockholm - STO1.EDC headend using VPN. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

  2. resolved Dec 12, 2025, 11:30 AM UTC

    The issue affecting connection in STO1.EDC has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.