[Umbrella/Secure Connect] Policy Enforcement service is delayed processing globally

Update timeline

1. investigating Feb 12, 2026, 09:16 AM UTC

   We are investigating a global issue with the Policy Enforcement service, which is currently experiencing delayed processing. As a result, customers are temporarily unable to update their policies; any posture changes configured on the dashboard will not take effect at this time. Our engineering team has upgraded CPU resources and is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide updates at regular intervals as more information becomes available. We appreciate your patience and understanding during this time. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

2. investigating Feb 12, 2026, 10:02 AM UTC

   Our engineering team has upgraded CPU resources and is monitoring the environment to determine if this action improves processing times. Further investigation is underway to identify the root cause of the delay. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.

3. investigating Feb 12, 2026, 11:33 AM UTC

   We are currently experiencing delays in policy updates due to an unusually high processing load. Efforts are underway to optimize performance and improve processing times. While changes have been made to help accelerate the process, customers may continue to experience slower policy updates for the time being. We appreciate your patience and understanding as we work to resolve this issue and will provide further updates as soon as more information is available.

4. identified Feb 12, 2026, 12:30 PM UTC

   Processing delays are ongoing, but progress continues toward resolution. We expect the current policy update backlog to be cleared within the next few hours. Once all outstanding entries are processed, normal policy update functionality will be restored. We appreciate your patience and understanding as we work to resolve this issue.

5. identified Feb 12, 2026, 01:39 PM UTC

   We are continuing to process the remaining policy updates and are making steady progress toward full resolution. We are very close to moving into a monitoring state and expect normal policy update functionality to be restored soon. Further updates will be provided as we confirm resolution. We appreciate your patience and understanding as we work to restore optimal service.

6. resolved Feb 12, 2026, 02:05 PM UTC

   All policy files have now been processed and the queue is clear. Policy generation is functioning as expected, with new policies being applied promptly after configuration. Verification confirms that policies are being delivered efficiently, and all policy translation tests are passing. We appreciate your patience while this issue was resolved.