Cisco Umbrella incident
[Umbrella and Secure Connect] - Web Policy - "Protect bypass"
Resolved after 6 hours 16 minutes, affecting SWG and SWG and 1 more, on January 13, 2026.
Rollback has been completed in all locations except for Singapore, which is still in progress.
Affected components
Update timeline
- investigating Jan 13, 2026, 08:01 PM UTC
The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.
- identified Jan 13, 2026, 08:47 PM UTC
The engineering team has identified the issue and is currently performing a rollback to restore full functionality. The rollback process may take up to three hours to complete.
- identified Jan 14, 2026, 12:51 AM UTC
Rollback has been completed in all locations except for Singapore, which is still in progress.
- resolved Jan 14, 2026, 02:17 AM UTC
Rollback has been completed in Singapore, and all issues have been resolved.
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