Resolved after 27 minutes, affecting SWG and SWG and 1 more, on December 2, 2025.
The issue affecting File scanning has now been resolved as of 11:09 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Dec 02, 2025, 11:00 AM UTC
We are investigating an issue affecting File Inspection services in various Data centers. Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard. Our engineering teams are actively working to identify the root cause and restore normal processing. We will provide updates as new information becomes available.
- resolved Dec 02, 2025, 11:27 AM UTC
The issue affecting File scanning has now been resolved as of 11:09 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
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