Cisco Umbrella incident
[Umbrella / Cisco Secure Connect ] - Palo Alto DC is currently experiencing instability.
Resolved after 5 hours 46 minutes, affecting Cloud Delivered Firewall and IPsec Tunnel Head-End, on January 15, 2026.
The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Jan 15, 2026, 08:18 AM UTC
We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center. We will provide periodic updates and share new information as it becomes available.
- identified Jan 15, 2026, 10:58 AM UTC
We have identified the cause of the issue affecting tunnel services at the Palo Alto Datacenter. Remediation efforts are underway, and service stability has improved. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- identified Jan 15, 2026, 11:48 AM UTC
We are continuing to work on a fix for this issue.
- investigating Jan 15, 2026, 02:04 PM UTC
The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
- resolved Jan 15, 2026, 02:05 PM UTC
The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
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