Cisco Umbrella incident
Secure Connect Frankfurt Services – Failover London
Cisco Umbrella experienced a minor incident on December 8, 2025 affecting Meraki SD-WAN Head-End and Remote Access (Client), lasting 13h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 08, 2025, 05:20 PM UTC
We have identified a management plane issue at the Frankfurt Data Center and we are failing over Secure Connect users to London Data Center. Will provide updates as soon as more information becomes available. Thank you for your understanding and cooperation.
- identified Dec 08, 2025, 05:59 PM UTC
We also identified that Secure Connect Remote Client Services got affected by the issue, customer will be redirected to the closest Data Center.
- identified Dec 08, 2025, 08:10 PM UTC
Meraki SD-WAN users are redirected to the London Data Center, and Secure Connect Remote Client Services will be redirected to the closest available data center to ensure service continuity. The team is actively working to resolve the issue and bring the Frankfurt data center back into rotation. We appreciate your patience and understanding during this process. Further updates will be provided as they become available. Thank you for your continued cooperation.
- resolved Dec 09, 2025, 06:25 AM UTC
The Frankfurt data center has been brought back into rotation, and all Secure Connect services have been restored there. We appreciate your patience and understanding during this process. Thank you for your continued cooperation, this incident has now been resolved.