Cisco Umbrella incident
[Cisco Umbrella] - Network Tunnels Connectivity Failure - Minneapolis DC
Resolved after 1 hour, affecting Network Tunnels, on January 28, 2026.
The issue has been identified and resolved as of 2026-01-28 01:17 UTC All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Affected components
Update timeline
- investigating Jan 28, 2026, 12:38 AM UTC
We are currently investigating a potential issue affecting tunnel service creation for customers connecting to the Minneapolis data center. Customers may experience disconnections or failures when establishing new tunnels or modifying PSKs. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as more information becomes available.
- investigating Jan 28, 2026, 12:39 AM UTC
We are continuing to investigate this issue.
- investigating Jan 28, 2026, 12:47 AM UTC
We are continuing to investigate this issue.
- resolved Jan 28, 2026, 01:38 AM UTC
The issue has been identified and resolved as of 2026-01-28 01:17 UTC All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
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