[Cisco Secure Access] - Connectivity Issues – Riyadh and Jeddah data centers

Update timeline

1. investigating Mar 02, 2026, 01:02 PM UTC

   We are currently addressing connectivity issues with services in the Riyadh and Jeddah data centers, affecting resources such as RAVPN and FWAAS. Our engineering teams are actively investigating to identify the cause and restore full functionality. Updates will be provided as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

2. investigating Mar 02, 2026, 04:22 PM UTC

   We are continuing to investigate this issue.

3. investigating Mar 02, 2026, 05:59 PM UTC

   We are continuing to investigate connectivity issues affecting services in the Riyadh and Jeddah data centers, including Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS). This impact is related to upstream regional infrastructure dependencies in the Middle East (UAE) region. Our engineering teams are actively working to mitigate the impact and restore full service functionality.

4. investigating Mar 02, 2026, 06:48 PM UTC

   The firewall synchronization issue has been mitigated by transitioning traffic to an alternate regional endpoint. FireWall as a Service functionality has been restored, and is operating normally. We will continue to monitor the system to ensure sustained stability.

5. investigating Mar 02, 2026, 06:58 PM UTC

   We are continuing to investigate this issue with Remote Access VPN (RAVPN)

6. investigating Mar 02, 2026, 08:00 PM UTC

   The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC

7. identified Mar 02, 2026, 08:02 PM UTC

   The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC

8. identified Mar 02, 2026, 08:06 PM UTC

   Remote Access VPN (RAVPN) services in the Jeddah data center have been fully restored and are operating normally. We are continuing to work on restoring RAVPN functionality in the Riyadh data center and will provide further updates as progress is made.

9. resolved Mar 02, 2026, 08:30 PM UTC

   Connectivity issues affecting Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS) in the Riyadh and Jeddah data centers have been fully resolved. All services are operating normally at this time. Our teams will continue to monitor the environment to ensure sustained stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.